Client Service Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.


• Exceptional communication and critical thinking skills.


• Proven experience in a customer service role or contact centre would be beneficial but not essential.


• Exposure to financial industry, banking and/or financial markets would be beneficial but not essential.

• Bachelor’s degree in Marketing, Finance, Business, Economics or Management. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service.

• Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.


• Communicate with clients contacting Moody's in a courteous, professional, accurate and timely manner.


• Identify sales and up\-sell opportunities for the business.


• Understand and provide constructive feedback on the client experience to the business.


• Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.


• Answer client questions, resolve issues and complete specific client requests.


• Identify product issues; triage, resolve and/or escalate for resolution.


• Facilitate interaction between Moody's clients and Moody's Ratings analysts or economists.


• Support new product launches and new business initiatives including training, marketing activities, feedback to the business etc.

The Client Service specialist is responsible for providing superior Customer Service as the first point of contact for Moody's’ customers across a wide range of products. Our group supports the Credit Research \& Risk Measurement suite within the diverse Moody’s product offering.

For US\-based roles only: the anticipated hiring base salary range for this position is £26,900\.00 \- £35,900\.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full\-time position. In addition to base salary, this role may be eligible for a completion bonus. Moody’s also offers insurance and a discounted employee stock purchase plan for limited duration employees.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

This listing is from indeed. View original listing ↗