Merchant Success Specialist
About the role
At ViaBill, we are on a mission to redefine the way people shop online and in-store by providing simple and transparent payment and financing solutions. We are now looking for a Merchant Success Specialist to join our Commercial team in Copenhagen.
You will play a key role in building and scaling strong relationships with thousands of merchants across Denmark. Your work will directly support merchant onboarding, activation, engagement, retention, and growth through merchant programs, co-marketing initiatives, lifecycle communication, reporting, and product adoption.
This is an opportunity to join a fast-paced fintech scale-up in a highly cross-functional role where you will work closely with Sales, Marketing, Onboarding, and Product teams to create an exceptional merchant experience while contributing directly to ViaBill’s commercial growth.
About you
- 2-4 years of experience in merchant success, customer success, or account, ideally within fintech, payments, SaaS, e-commerce, or retail-tech
- Strong relationship-building and communication skills with a natural ability to create trust and long-term partnerships
- Highly commercial mindset with the ability to identify upsell, retention, and growth opportunities
- Excellent project management and organizational skills; comfortable managing multiple merchant initiatives simultaneously
- Comfortable working cross-functionally with Sales, Marketing, Product, and Operations teams
- Structured, proactive, and detail-oriented with the ability to thrive in a fast-paced scale-up environment
- Fluency in Danish (native) and English
- Manage and grow relationships with ViaBill merchants across different segments and industries
- Support merchant onboarding, activation, and adoption of ViaBill products and services
- Coordinate merchant lifecycle communication, feature updates, and onboarding flows
- Help migrate merchants from existing systems and portals into newer merchant experiences and tools
- Work closely with the Marketing team on co-marketing campaigns, merchant activations, events, and other growth initiatives
- Create merchant reporting, visibility dashboards, and performance insights to support merchant success and engagement
- Identify upsell, retention, and renewal opportunities while helping reduce churn
- Collaborate closely with Sales and Onboarding teams to ensure a best quality merchant experience from acquisition to long-term growth
- Gather merchant feedback and market insights to help improve ViaBill’s products, services, and commercial strategy
- The opportunity to grow while working closely with C-level stakeholders and a strong commercial team across Sales, Marketing, Merchant Success, and Onboarding
- Competitive base salary combined with the opportunity to earn additional commissions through merchant upsell and retention
- High level of autonomy and direct impact on merchant growth and customer experience
- Fun, informal, and international work atmosphere with a talented team
- Central office location in Copenhagen
- Opportunity to join merchant events, activations, and commercial initiatives across Denmark
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