Merchant Onboarding & Support Specialist

About ViaBill 
ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store. 
 
We are looking for a Danish-speaking Merchant Onboarding & Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.

What You Will Do

You will be the primary point of contact for new and existing merchants joining ViaBill - guiding them through integration and being their go-to resource once they're live.

You will:

• Guide new merchants through the full onboarding process - from initial setup to checkout integration and price tag implementation


• Configure merchant accounts, run tests, and confirm “go-live” readiness


• Handle day-to-day merchant inquiries via email, chat, and phone - technical questions, billing issues, integration troubleshooting


• Proactively monitor merchant health and reach out when issues arise


• Create playbooks, onboarding guides, and best-practice templates for new features and campaigns


• Escalate complex cases to the right internal stakeholders and follow through to resolution

• 3-5 years in Customer/Partner Success, Account Management, or Consulting roles - ideally in Payments, Fintech, or SaaS.


• Strong technical aptitude: hands-on experience with APIs and e-commerce platforms (shopify/Magento).


• Excellent communication and presentation skills: you can simplify complex concepts and influence stakeholders at all levels.


• Danish speaker with professional fluency in both written and verbal Danish.


• Excellent command of English, capable of presenting complex concepts clearly to stakeholders across all levels.


• Adept at managing multiple high-priority initiatives under tight deadlines, with attention to detail and a structured problem-solving approach.

• Competitive base salary


• High level of autonomy and direct impact on merchant growth and customer experience


• Fun, informal, and international work atmosphere with a talented team


• Central office location in Copenhagen

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