Membership Development Officer

Join a New Era for the Home \& Gift Association

We’re entering an exciting new chapter.

As the Home \& Gift Association evolves and grows, we’re looking for a driven, people\-focused Membership Development Officer to help shape our future. This is a key role at the heart of our organisation supporting our mission to build a stronger, more connected, and more valuable community for the home, gift, and jewellery industries.

If you love building relationships, hitting targets, and making a real impact, this is your opportunity to be part of something transformational.

About the Role

This isn’t a passive membership role this is about growth, energy, and connection.

You will take the lead on driving new member recruitment, while also playing an active role in ensuring our existing members are engaged, supported, and getting real value from their membership.

From prospecting and pitching to face\-to\-face meetings and event networking, you will be the face of the Association to many of our members and future members.

Your mission:
To grow our membership, strengthen relationships, and bring our value proposition to life in a way that genuinely resonates.

What You’ll Be Doing

Membership Recruitment

• Proactively identify, engage, and convert new and lapsed members


• Clearly communicate the value of HGA membership in a compelling way


• Build and manage a strong pipeline of leads through CRM and outreach


• Conduct pre\-membership conversations to ensure alignment and quality


• Carry out regular face\-to\-face meetings and visits across the UK


• Use data and insight to track performance and refine your approach


• Support onboarding to ensure new members feel engaged from day one

• Build strong relationships through regular contact and in\-person visits


• Actively promote HGA services including events, training, and commercial support


• Support renewal processes and proactively reduce churn


• Identify at\-risk members early and take action to re\-engage them


• Gather and share feedback to shape future strategy and improvements


• Represent HGA at trade shows, networking events, and industry gatherings

• Maintain accurate and up\-to\-date records within CRM systems


• Manage pipelines and segment contacts to support targeted campaigns


• Ensure all activity is tracked and aligned with data and compliance standards

• Achieving and exceeding membership revenue and growth targets


• Maintaining strong retention and member satisfaction (NPS)


• Consistent, proactive outreach across digital, phone, and in\-person channels


• Building a strong, engaged and growing membership community

Essential

• Experience in sales, business development, or membership growth


• Proven track record of managing pipelines and hitting targets


• Strong communication and relationship\-building skills


• Confident using CRM systems and Microsoft Office


• A\-level education (or equivalent)


• Full UK driving licence and access to a vehicle

• Experience within a trade association or membership body


• Knowledge of home, gift and stationery sectors, and general merchandise


• Degree or relevant industry qualifications

• A natural relationship builder you enjoy meeting people and creating connections


• Commercially minded and target driven


• Organised, proactive, and results\-focused


• A confident communicator with a professional but approachable style


• Adaptable, energetic, and keen to be part of a growing team

• Be part of a forward\-thinking Association undergoing an exciting transformation


• Work in a dynamic, creative industry full of passionate businesses


• Enjoy a role with genuine autonomy, variety, and impact


• Benefit from uncapped earning potential linked directly to your success

• Private healthcare (after qualifying service)


• Death in service cover (4x salary after 1 year)


• One paid volunteering day per year


• Employee Assistance Programme


• Performance\-related commission scheme


• Access to salary extras platform (including retail, gym, and tech discounts)

If you’re excited by the opportunity to grow a community, build meaningful relationships, and play a key role in shaping the future of the Home \& Gift Association, we’d love to hear from you.

Please send your CV and a short covering letter to be considered for the role.

Closing date Friday 12th June at 5pm

Interviews expected to be held weeks commencing 22nd June and 6th July

Due to high volumes of applications, if you have not heard from us by Friday 31st July please assume your application has been unsuccessful.

Pay: £35,000\.00 per year

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Private medical insurance

• Sales: 1 year (preferred)

• Driving Licence (preferred)

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