Membership Account Manager

About Us

Shropshire Chamber of Commerce is the leading business membership organisation in the county, supporting businesses of all sizes to connect, grow, and succeed. We are passionate about helping our members maximise the value of their membership and ensuring they have access to the opportunities, support, and connections they need to thrive.

The Role

We are looking for an enthusiastic, proactive, and relationship\-driven Account Manager to join our team.

This is a key role focused on supporting new members throughout their first year of membership, helping them understand and engage with the full range of Chamber benefits, events, training, and services available to them.

You will act as the primary point of contact for new members, building strong relationships, understanding business objectives, and creating tailored engagement plans that help members achieve value from their investment. You will proactively identify members who may be at risk of disengagement and work to find solutions that demonstrate value and strengthen their connection with the Chamber.

No two days are the same, and you'll have the opportunity to work with businesses from a wide range of sectors across Shropshire.

Key Responsibilities

• Manage and support a portfolio of new Chamber members throughout their first\-year journey.


• Build strong relationships with members through regular contact and engagement.


• Understand members' goals and identify opportunities to connect them with relevant Chamber services, events, training, and networking opportunities.


• Deliver onboarding and membership review meetings.


• Monitor member engagement and proactively identify businesses requiring additional support.


• Work closely with colleagues across the membership, events, training, and marketing teams.


• Maintain accurate records and member activity within CRM systems.


• Support membership retention and renewal objectives.


• Gather member feedback and identify opportunities to improve the overall member experience.

We're looking for someone who:

• Has excellent relationship\-building and communication skills.


• Is confident speaking with business owners and senior decision\-makers.


• Is highly organised and able to manage multiple priorities.


• Has a proactive approach and enjoys helping others succeed.


• Possesses strong customer service or account management experience.


• Is comfortable using CRM systems and Microsoft Office applications.


• Can work independently whilst contributing positively to a wider team.

• Previous experience in account management, membership organisations, customer success, business development, or client relationship management.


• Experience working within a business support, membership, or professional services environment.


• Understanding of the challenges faced by SMEs and local businesses.

• A supportive and collaborative working environment.


• The opportunity to make a real impact on the success of businesses across Shropshire.


• Ongoing training and development opportunities.


• Company benefits package.


• The opportunity to build an extensive network within the local business community.

If you are passionate about building strong relationships, delivering excellent member experiences, and helping businesses get the most from their membership, we'd love to hear from you.

Apply now with your CV and a brief covering statement outlining why you would be a great fit for the role.

Job Types: Full\-time, Permanent
Schedule: Monday to Friday
Work Location: Telford

Job Types: Full\-time, Permanent

Pay: £32,000\.00 per year

Benefits:

• Company events


• Company pension


• Free parking


• Health \& wellbeing programme


• On\-site parking

• Do you have a valid driving licence and access to a vehicle?

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