Customer Service Administrator

Join Our Growing Team

Are you an organised and detail\-oriented administrator looking to build a rewarding career within a growing organisation?

Every Medical is seeking a Customer Service Advisor to join our Fostering Team at our Head Office in Telford. In this role, you will play a key part in coordinating foster carer medical assessments, supporting Local Authorities and Independent Fostering agencies across the UK.

As part of our close\-knit team, you will be responsible for referrals, arranging appointments, managing clinicians diaries and ensuring medical reports progress smoothly through to completion. You will work closely with foster carers, clinicians, social workers and fostering organisations, providing excellent customer service while maintaining a high level of accuracy and professionalism.

This is an excellent opportunity to join the UK's largest independent provider of foster carer medical assessments and become part of a business that plays an important role in supporting the fostering sector.

About Every Medical

Every Medical is the UK's largest independent provider of foster carer medical assessments. We work with hundreds of Local Authorities and Independent Fostering Agencies nationwide, supporting thousands of prospective and existing foster carers each year through the delivery of high\-quality medical reports and assessment services.

Our fostering division is at the heart of our business, providing a vital service that supports fostering agencies and local authorities in their assessment of prospective foster carers. As demand for our services continues to grow, we are looking for a dedicated and ambitious individual to join our team during an exciting period of expansion.

Key Responsibilities

• Process referrals quickly and accurately, ensuring every detail is handled with care.


• Arrange medical appointments nationwide, delivering outstanding customer service to patients and clients.


• Manage doctors’ diaries efficiently, confirming and coordinating appointments to keep schedules running smoothly.


• Maintain accurate records using our purpose\-built CRM system and supporting spreadsheets, with meticulous attention to detail.


• Ensure full compliance with GDPR, patient confidentiality, and company policies at all times.


• Respond to queries professionally and promptly, supporting doctors and customers with clear, helpful communication.


• Handle complaints calmly and effectively, recording and escalating issues where necessary.


• Carry out essential admin tasks, including drafting letters, managing post, and scanning and filing medical records.


• Collaborate with key partners such as Local Authorities, Police Forces, and Independent Fostering Agencies on sensitive matters, always maintaining discretion and professionalism.

If you have the following skills and experience, then you may be a good fit for this position:

• Proven Experience: At least 2 years in an administrative position, demonstrating strong attention to detail and reliability.


• Exceptional Communication: Clear, confident written and verbal skills to engage with colleagues, clients, and partners.


• Outstanding Organisation: Ability to prioritise tasks effectively, manage deadlines, and keep everything running smoothly.


• Tech Savvy: Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and a willingness to learn new systems. CRM experience is desirable.


• Proactive Mindset: Self\-motivated, adaptable, and committed to supporting business growth and team success.


• Collaborative Spirit: Comfortable working independently and as part of a supportive team environment.


• Confidentiality \& Compliance: Familiarity with data protection principles and experience in environments where patient confidentiality is critical.

• A stimulating role offering variety and meaningful impact


• Opportunities for training, development and progression


• Competitive pay and annual salary review


• Generous annual leave – 21 days plus 8 bank holidays, rising with years of service (up to maximum of 24\)


• Friendly, supportive team culture


• Convenient office location with free on\-site parking

Pay: £12\.94 per hour

Benefits:

• Company events


• Free parking


• On\-site parking

• Administrative: 2 years (required)

This listing is from Indeed. View original listing ↗