Medical Receptionist

Job Summary

The Lomond Practice are seeking a professional and organised Medical Receptionists to join our healthcare team. The successful candidate will be the first point of contact for patients, providing exceptional customer service and ensuring smooth administrative operations within the practice. This role offers an opportunity to work in a friendly environment where attention to detail and excellent communication skills are highly valued. The position is paid and suitable for individuals with a keen interest in healthcare administration.

Hours are;

37\.5 hours per week 10:00 \- 18:00

Duties

• Greet patients warmly and professionally upon arrival, ensuring they feel welcomed and comfortable


• Manage appointment scheduling, confirmations, and rescheduling efficiently using practice management software


• Answer incoming calls, respond to patient enquiries, and direct calls appropriately


• Maintain accurate patient records and update information as required


• Handle administrative tasks such as filing, photocopying, and data entry with precision


• Process payments and insurance claims accurately during patient visits


• Assist with the organisation of patient correspondence and documentation


• Ensure the reception area remains tidy, welcoming, and well\-stocked with necessary supplies

• Proven office experience, ideally within a healthcare or medical setting


• Strong administrative skills with excellent organisational abilities


• Exceptional communication skills, both written and verbal


• Ability to remain calm and professional under pressure in a busy environment


• Proficiency in using office software programmes such as MS Office or equivalent practice management systems


• Previous experience in a customer\-facing role is advantageous but not essential


• A friendly demeanour with a genuine desire to assist patients effectively


• Ability to work independently as well as part of a team

Benefits:

• On\-site parking

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