Medical Receptionist
Job Purpose
To provide a professional, efficient and welcoming reception and administrative service to patients, visitors and members of the primary healthcare team. The post holder will act as the first point of contact for patients, ensuring they receive a high standard of customer service while supporting the smooth day\-to\-day operation of the practice.
Main Duties and Responsibilities Reception Duties
- Welcome patients and visitors in a friendly, courteous and professional manner.
- Answer incoming telephone calls promptly and deal with enquiries appropriately.
- Book, amend and cancel appointments in accordance with practice protocols.
- Signpost patients to the most appropriate clinician or service.
- Register new patients and update patient demographic details.
- Process patient arrivals and manage waiting room enquiries.
- Process repeat prescription requests in line with practice procedures.
- Receive, sort and distribute incoming post and prepare outgoing correspondence.
- Scan and accurately code clinical and administrative documents onto patient records.
- Maintain accurate electronic patient records using the practice clinical system.
- File, photocopy, scan and undertake general administrative duties as required.
- Support clinicians and the wider practice team with administrative tasks.
- Provide excellent customer service to all patients.
- Deal with sensitive situations in a calm, professional and empathetic manner.
- Maintain patient confidentiality at all times in accordance with GDPR, NHS guidance and practice policies.
- Ensure patients are treated with dignity, respect and compassion.
- Work collaboratively with all members of the practice team.
- Adhere to practice policies and procedures.
- Participate in mandatory training and continuous professional development.
- Maintain a clean, tidy and safe reception area.
- Report any significant events, complaints or concerns to the appropriate manager.
- Undertake any other reasonable duties appropriate to the role as requested by the Practice Manager.
- Excellent communication and interpersonal skills.
- Friendly, professional and approachable manner.
- Good organisational skills with the ability to prioritise workload.
- Ability to work under pressure in a busy environment.
- Good IT skills and confidence using computer systems.
- Excellent attention to detail.
- Ability to work effectively as part of a team.
- Reliable, punctual and flexible.
- Commitment to maintaining confidentiality and professionalism.
- Previous experience working in a GP practice, healthcare or customer service environment.
- Knowledge of NHS primary care services.
- Experience using clinical systems such as EMIS Web (or similar).
- Understanding of medical terminology.
The post holder will work closely with GP Partners, Salaried GPs, Practice Nurse, Healthcare Assistants, Practice Manager, Deputy Practice Manager, Referral Secretaries, Reception and Administration Team, patients and external healthcare professionals.
Other Information
The duties outlined above are intended as a guide to the main responsibilities of the role and are not an exhaustive list. The post holder may be required to undertake other duties consistent with the grade of the post to meet the changing needs of the practice.
Equality and diversity:
The post\-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non\-judgmental and respects their circumstances, feelings priorities and rights.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Types: Full\-time, Part\-time, Permanent, Fixed term contract
Benefits:
- Company pension
- Monday to Friday (Option of working a Saturday once every 5 weeks)
- Overtime
If you are passionate about providing excellent patient care and possess the necessary skills, we encourage you to apply for this rewarding position as a Medical Receptionist.
Job Type: Part\-time
Pay: From £12\.71 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health \& wellbeing programme
- On\-site parking
This listing is from indeed. View original listing ↗