Medical Administrator/Receptionist

Job Description: Medical Administrator / Receptionist

Job Summary

The Medical Administrator/Receptionist is a key member of the practice management team, providing essential administrative and frontline support to ensure the efficient day\-to\-day running of the surgery. This role requires a self\-motivated, disciplined individual capable of managing a split workload that prioritises administrative accuracy while maintaining a professional and welcoming presence for patients.

Key Responsibilities: Administrative \& Clinical Systems

• System Management: Proficiently use EMIS for patient data entry, ensuring that data quality guidelines are strictly understood and adhered to.


• Scottish Protocols: Manage and process clinical information through Docman, SCI Gateway, and update Key Information Summaries (KIS) as required.


• Prescription Processing: Accurately process repeat prescription requests in accordance with established practice protocols.


• Data Accuracy: Maintain up\-to\-date and accurate patient records while respecting the privacy, dignity, and beliefs of all individuals.


• IT Support: Resolve simple printer or computer issues and log complex IT calls via the appropriate helpdesk, following up until resolution.\+1

• Appointment System: Maintain the appointment system and ensure the smooth flow of clinics, highlighting any cover issues to the Management Team.


• Patient Interaction: Greet patients and visitors in a non\-judgmental manner that respects their circumstances, feelings, and rights.


• Communication: Handle telephone enquiries effectively and recognise when patients require alternative methods of communication.


• Resource Management: Maintain regular daily communication with the Practice Manager or Assistant Practice Manager regarding planning, resource management, and any potential threats to service delivery.

• Meetings: Provide administrative support for non\-clinical meetings, including agenda preparation and minute\-taking as requested by the Management Team.


• Practice Protocols: Apply and suggest improvements to practice policies and standards to enhance overall team performance.\+1


• Mail Handling: Assist in the processing of incoming mail and clinical results.

• Risk Management: Actively identify, report, and correct health, safety, and infection hazards immediately when recognised.\+1


• Infection Control: Maintain work areas in a tidy, safe way, adhering to the practice Infection Control policy and attending annual training.\+2


• Premises: Assist in ensuring the surgery premises are well\-maintained and secure through regular observation and audit.

• Rights \& Beliefs: Act in a way that recognises the importance of people’s rights and respects the beliefs of patients, carers, and colleagues.


• Inclusive Behaviour: Behave in a welcoming manner that is consistent with practice procedures and current equality legislation.

• Performance Review: Participate in an annual individual performance review and take responsibility for maintaining a record of personal and professional development.


• Training: Complete all mandatory training and assist in the induction and training of new staff members where appropriate.\+1

• Reporting Line: Reports directly to the Assistant Practice Manager and the Practice Manager.


• Hours: Full\-time (37\.5 hours per week).


• Working Pattern: Monday to Friday, within the core surgery hours of 08:00 – 18:00\.

Pay: £12\.71\-£13\.00 per hour

Benefits:

• Company pension


• Employee discount


• Free flu jabs


• Free parking


• Health \& wellbeing programme


• On\-site parking


• Sick pay

This listing is from indeed. View original listing ↗