Marketing Manager - Financial Services
Team
Support Functions
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive \+ Benefits
Closing date: 13th June 2026
- Intro
- About the role
- Meet the Team
- People Stories
- Make Your Mark
- Colleague Networks
- Benefits
- How to Apply
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Everyone is welcome at M\&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M\&S, that individuality has the potential to make waves.
About the role
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This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
All the details
Summary
At M\&S, we’re evolving our Financial Services offerings and we’re looking for a Product Marketing Manager and join the transformation. This is a high\-impact, fast paced role where you’ll define and deliver the marketing plan for our new to market insurance products, across Pet, Travel and Home categories. In this role there plenty of autonomy, opportunity to try new things, lots of variety and the chance to work with the much loved M\&S brand.
What you'll do
- Lead the design and delivery of the Travel, Pet, and Home Insurance marketing plans, working with channel experts and agency partners to execute and continue to optimise your plans
- Work in partnership with commercial colleagues to shape the marketing formular for improving our trading run rate, reporting on in weekly trade / monthly performance meetings
- Work with agencies and design colleagues on creative and content, landing propositional benefits with clarity and impact
- Support the Senior Marketing Manager in shaping the long term product marketing strategy to grow category performance and market share
- Collaborate cross\-functionally with stakeholders from FS, Sparks and retail to maximise the power of the M\&S brand and marketing ecosystem, whilst collaborating with insurance partners to strengthen performance across the category
- Experienced in Financial Services marketing is essential, with Insurance experience desirable. If you have done this within a retail context even better, but this is not mandatory \- you’ll have support to grow your knowledge and network
- You bring knowledge of a diverse range of channels – you don’t need to be an expert but you do need to understand the how to bring channels together to form a hardworking communication strategy
- You are confident managing a multi product pipeline of work, using organization skills and agility to succeed
Working at M\&S means being part of something bigger \- helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast\-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M\&S products and many third\-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M\&S Choices portal
- Market\-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks \& Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
\#LI\-hybrid \#LI\-LS1 \#hybridrole
Meet the Team
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Being an in\-person business
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We're at our best when we're close to customers, and for many of us at M\&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
Jodie
Tom
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Jodie
Tom
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Jodie
Tom
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It takes time to turn around a business as big as M\&S: you can’t just instantly pivot from managed decline to sustainable growth. But we’ve done the hard yards, there really is a momentum now and it’s not just a few green shoots of recovery. We’re clear about our strategy, our growth is strong and we’re so confident about the future. It’s great to be part of this.
Jodie (She / Her) \| Head of Finance Read full story
Our ‘Closer to Customers’ programme means we all get to work in a store for seven days every year. We see how our customers experience M\&S and we can appreciate the challenges our colleagues face in store. It’s all part of a determination to listen, to understand and to change things for the better.
Tom (He / Him) \| Employee Experience \& Engagement Lead Read full story
It takes time to turn around a business as big as M\&S: you can’t just instantly pivot from managed decline to sustainable growth. But we’ve done the hard yards, there really is a momentum now and it’s not just a few green shoots of recovery. We’re clear about our strategy, our growth is strong and we’re so confident about the future. It’s great to be part of this.
Jodie (She / Her) \| Head of Finance Read full story
Our ‘Closer to Customers’ programme means we all get to work in a store for seven days every year. We see how our customers experience M\&S and we can appreciate the challenges our colleagues face in store. It’s all part of a determination to listen, to understand and to change things for the better.
Tom (He / Him) \| Employee Experience \& Engagement Lead Read full story
It takes time to turn around a business as big as M\&S: you can’t just instantly pivot from managed decline to sustainable growth. But we’ve done the hard yards, there really is a momentum now and it’s not just a few green shoots of recovery. We’re clear about our strategy, our growth is strong and we’re so confident about the future. It’s great to be part of this.
Jodie (She / Her) \| Head of Finance Read full story
Our ‘Closer to Customers’ programme means we all get to work in a store for seven days every year. We see how our customers experience M\&S and we can appreciate the challenges our colleagues face in store. It’s all part of a determination to listen, to understand and to change things for the better.
Tom (He / Him) \| Employee Experience \& Engagement Lead Read full story
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Make Your Mark
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Opportunities to be heard
Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).
Experience the business
You’ll spend 7 days each year helping in store and getting closer to our customers. We also organise Insight Days, so you can learn more about specific business units, like Foods.
Colleague Networks
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We want you to feel supported, no matter what.
Gender Equality Network
Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
LGBTQ\+ Network
Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Family \& Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.
Cancer Network
Foster
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