Manager-Control Management

Global Merchant \& Network Services brings together American Express' merchant and network\-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

The objective of the GMNS Control Management Change Risk Assessment team is to enable the safe, timely, and well\-governed delivery of business change by providing independent operational risk assessment and governance for new products and material business changes. The team ensures changes are appropriately assessed, challenged and governed in line with enterprise policies and standards.

GMNS is looking for a Manager, Change Risk Assessment to support the development and execution of the GMNS Change Risk Assessment framework. This colleague will work with a small team of professionals focused on identifying, assessing, and managing risks associated with new products and services and material business changes, while continuously enhancing related assessment methodologies, governance standards, and reporting capabilities.

Minimum Qualifications:

• 3\+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities


• Strong project management, communication, and interpersonal skills


• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards


• Proficient analytical and problem\-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous


• Experience in at least one of the following:

+ Providing identification of operational risks throughout business processes and systems
+ Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
+ Enhancing risk assessments and associated methodologies
+ Reviewing independent control monitoring, including identification of control improvements
+ Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
+ Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

• Experience in financial services industry

Employment eligibility to work with American Express in (the country) is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175\-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world\-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well\-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well\-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries


• Bonus incentives


• Support for financial\-well\-being and retirement


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need


• Generous paid parental leave policies (depending on your location)


• Free access to global on\-site wellness centers staffed with nurses and doctors (depending on location)


• Free and confidential counseling support through our Healthy Minds program


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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