Maintenance Manager

Maintenance Manager (Housing Association)

An excellent opportunity has arisen for an experienced Maintenance Manager to join a well-established housing association within a busy and evolving Property Services function, based in Central London. This role plays a key part in overseeing responsive repairs, planned works delivery, and contractor performance across a diverse residential portfolio.

The post holder will be responsible for ensuring high-quality, customer-focused maintenance services, working closely with internal teams and external contractors to deliver safe, compliant, and well-maintained homes for residents.

Key Responsibilities:

• Oversee the delivery of responsive repairs and day-to-day maintenance services across the housing stock


• Manage contractor performance, ensuring works are delivered on time, within budget, and to required quality standards


• Lead on the coordination of planned maintenance programmes and cyclical works


• Monitor KPIs and service performance, driving continuous improvement across maintenance delivery


• Ensure compliance with housing regulations, including health & safety, building safety, and statutory obligations


• Manage budgets, forecasts, and cost control across maintenance and repairs services


• Work closely with Asset Management, Compliance, and Customer Service teams to ensure a joined-up approach


• Handle escalated resident queries and complaints, ensuring high levels of customer satisfaction


• Support procurement activities, including contractor selection and contract management


• Provide leadership and guidance to in-house teams and/or external service providers

• Proven experience in a Maintenance Manager or Repairs Manager role within a housing association or social housing provider


• Strong understanding of responsive repairs, planned works, and contractor management


• Good knowledge of housing compliance and regulatory frameworks (e.g. H&S, Building Safety)


• Experience managing budgets and driving value for money across service delivery


• Strong stakeholder management skills, with the ability to engage both residents and internal teams


• Experience working with housing management and repairs systems (e.g. Northgate, Keystone, Civica, MRI) desirable


• A proactive, solutions-focused approach with the ability to manage competing priorities


• Excellent communication and organisational skills

Hours: 37.5 hours per week

Contract: Permanent

Salary: £50,000 - £60,000

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