Mail Order Supervisor

Forbidden Planet is the world's largest and best\-known comic, science fiction, fantasy and cult entertainment retailer!

As the business continues to expand, we are searching for committed and responsible Mail Order Supervisors to become a part of our future success story.

Responsibilities/Duties:

Core Function

Customer Orders.

• Picking, scanning, packing and dispatch of customer orders.


• Booking in stock deliveries and checking any discrepancies.


• Processing returns and damages


• Replenishing boxes, tape and various stationary.


• Delegating workload with other staff members to ensure deadlines are met.


• Organising stock and bays to ensure the work area is kept clear and hazard free.


• Organising the overhaul of boxes to be picked up.


• Reporting to line manager of any issues or requirements in dispatch.


• Liaising with the other departments to ensure information is updated and edited accurately.


• Updating supervisor/manager of any issues or product mis\-picks/errors


• Annual and monthly stock takes, bay checks and returning stock to appropriate departments


• Investigate stock and respond to any stock discrepancies


• Bagging mail and processing orders through post and courier services


• Booking and checking comic delivery


• Helping and processing deliveries at the warehouse


• Organising additional courier or post pick\-ups and liaising with them when required.


• Creating staff rotas and approve with HO


• Liaise with both he Online Dispatch Manager \& Assistant ODM in regards to holiday/absence and warehouse operations.


• Report all absences holiday on the HR system and report to both senior management and HR


• Good communication and handover of information with both HO and the Online Dispatch Manager and Assistant ODM.

• Ensure all staff in the Department meet high standards of Customer service


• Review workload, etc. to ensure service standards are maintained in the event of staff shortages, peak periods of business etc.


• To be actively involved in staff issues \-, development, discipline, appraisals and other activity as advised by the HR Department


• Adhere to health \& amp; safety standards for the welfare of staff. Maintaining standards of cleanliness within work areas

• Weekly checks on all stock levels held by MO and ensuring all overstocks are returned to relevant departments.


• Communicating with various stores and departments to request and send stock.

• To ensure that general standards are met with regards to health and safety standards and meet obligations as identified by the Department management.

• Proactively develop and maintain the highest standards of customer care in all areas of responsibility.

• Maintain effective communication at all times, ensuring that all information is shared with relevant staff, clients and customers


• Develop and maintain professional working relationships with all personnel


• Provide regular feedback to your line manager ensuring they are advised of all developments and problems in your areas of responsibility


• Act at all times in the best interest of the business to further good relations

• Conduct a continual review of personal performance, seeking to improve effectiveness both individually and as a team member


• Assist in the identification of personal training and development needs in relation to your duties and ensure these are fulfilled in line with Departmental Business Objectives


• Understand and work towards individual, team and business objectives

• You will be working on a five or seven rota, alternating early/late shifts


• At present the shifts are planned as; earlies 6am\-2pm and lates 2pm\-10pm


• Shift patterns may be subject to review/change at the discretion of the Company


• During our peak trading season of November and December, the late shift will start and finish later to allow more flexibility to cope with the additional Christmas traffic


• · Ensure that health and safety standards are maintained at all times


• · Advise the Health and Safety Representatives of potential risk areas

This job description is issued as a guideline to assist you in your duties, it is not exhaustive and we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasions, be required to undertake additional or other duties within the context of this job description, and according to the needs of the business.

Job Types: Full\-time, Permanent

Work Location: In person

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