Logistics Customer Service Operator

We are looking for an experienced Customer Service Operator with advanced Excel skills to join the team at our growing fashion logistics business here in the UK. In this role you will be responsible for customer service to ensure the highest level of customer satisfaction is achieved.

The successful candidate will have 1 years’ experience working in a in Customer Service role within the Logistics industry and advanced Excel skills

Responsibilities:

· Planning and monitoring daily deliveries in a timely and cost\-effective manner

· Booking the stock in and preparing the relevant paperwork

· Maintain relationships and daily reporting with 3rd party carriers

· Understanding of Customs requirements and managing ETSF is essential

· Responsible for managing workload and priorities

· Confident and able to communicate with various stakeholders

· Preparing KPI reports

Skills, Qualifications and Expertise

· Ability to analyse data

· Advanced MS Excel skills

· Experience of working to tight deadlines

· Flexibility in approach to work.

· Ability to prioritise workload.

Competencies

· Good Analytical / Problem Solving skills

· Good Communication – written and verbal skills

· Good Organisational skills

· Good Team Work skills

· Flexibility

· Proactive

· Systematic approach to work.

· Ability to form strong working relationships

Job Type: Full\-time

Pay: From £29,000\.00 per year

Benefits:

• Company pension


• Enhanced maternity leave


• Enhanced paternity leave


• Health \& wellbeing programme


• On\-site parking


• Referral programme

• Logistics: 2 years (required)


• Customs/ETSF: 1 year (required)

• United Kingdom (required)

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