Loss Prevention Support Officer - Fixed Term
Description
Job Title: Loss Prevention Support Officer
Location: Rail House
Salary: £29,820
Contract Type: Fixed Term 13 Months
Hours: 35 Hours
A fantastic opportunity has arisen within the Loss Prevention Department at Merseyrail Electrics.
You will work alongside a fellow Loss Prevention Support Officer as well as the Department Manager, whilst also engaging with the Revenue Protection team and the wider business.
It is essential that you possess excellent communication and interpersonal skills as this role involves not only communicating with internal employees of ME but also external bodies including British Transport Police and Court Services as well as speaking with passengers via telephone. The successful candidate must be confident in using different IT packages to gather, interpret and feed out information, as well as a keen eye for detail.
As an individual you will need to be KPI orientated and understand the importance of maximising every opportunity that arises to succeed in reaching departmental objectives.
Due to the nature of the role the successful candidate will need to be a self\-assured individual who can remain calm at all times when faced with tight timeframes.
Do you feel you have what it takes to become a Loss Prevention Support Officer? If you possess the above attributes and would like to apply to become part of the team, then do not delay, apply now.
Support with all aspects of back\-office administration connected to the issuances made by Revenue Protection officers. Maintaining databases in relation to prosecutions and payment recovery management. Resolving customer queries via inbound telephone calls and email.
Your Day\-To\-Day
- Management of Issuance within the back\-office system, ensuring that any unpaid issuances are moved forward as required.
- Ensure all files are updated within GDPR compliance guidelines.
- Responsible for maintaining department stationary stock.
- Ensuring all appropriate letters are printed and posted as required.
- Collection of incoming post
- Resolving 1st stage customer queries and taking payments via telephone calls, email, and handwritten mail
- Responsible for weekly Single Justice Procedure packs being packed and sent out via 1st class post.
- Responsible for ensuring any postal orders are submitted to finance department as required.
- Work alongside the Revenue Protection Team to ensure a joined\-up approach is maintained between front end issuance and back\-end application.
- Completion of relevant feedback for issuing officers and the sending of a weekly spreadsheet to the appropriate managers
- Supporting the Revenue Protection Department as and when required for special events.
- Supporting the Loss Prevention Manager with moving the department forward and achieving relevant KPI’s
- Requesting and viewing body worn footage (in line with agreed process)
What You'll Bring To This Role
- Proficient in the use of Microsoft Office \& Excel
- Excellent communication skills, both oral and written.
- Evidence of a Customer focused attitude.
- Understanding of the National Penalty Fare Scheme, the Railway Regulations Act
What You Need To Know
Our people are at the heart of our success. We rely on every employee to help deliver the best possible experience for our customers, and that’s why we believe in recognizing and rewarding great work. When you join Merseyrail, you’ll have access to an extensive and competitive range of benefits designed to support you both professionally and personally.
The Benefits of Being Onboard* Final salary pension scheme
- Free staff travel on our network – unlimited free travel on Transport UK train operators and Northern
- Discounted national rail travel – 75% discount on other train services across the UK, expanding to Europe after one year of service
- Family rail travel – your partner and dependents can also benefit from rail travel passes
- Health Shield membership – access discounted health and holistic care services
- Access to GP Anytime – speak face\-to\-face with a qualified GP, whenever you need to
- Hapi benefits portal – enjoy savings on shopping, lifestyle and holidays
- Wedding celebrations – take an extra day off if you get married on a working day
- Employee achievement and long service awards
- Involvement in major city events – play a key role in keeping our city moving during major events, working together as one team
Merseyrail reserves the right to close this advert early if we receive a high volume of applications. Incomplete applications may not be progressed or given additional time to complete in these circumstances.
Diversity Drives Us
As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.
Using AI? Be Authentically You
We understand some applicants may use AI tools to help refine their applications, and that’s fine. However, we’re most interested in your experience, in your words. Answers that feel overly generic or lack personal insight may be discounted, so please make sure your responses reflect you.### About Merseyrail
Merseyrail stands out as one of the most punctual and reliable rail networks in the UK. Over the last 15 years, we consistently achieve customer satisfaction scores above 90%, winning multiple national awards for our exceptional customer service and punctuality! With around 1,200 employees, we recognise that our team members play a vital role in our ongoing success. We’re committed to investing in the development of our people and fostering inclusive practices that empower everyone at Merseyrail to reach their full potential.
As a self\-contained network, we proudly offer the most affordable fares in the country. We operate over 600 regular services daily to 69 stations throughout the Liverpool City Region, with our four underground stations running trains every few minutes. On average, more than 90,000 passengers travel with us weekdays, and Liverpool Central station ranks among the busiest stations outside of London.
We’ve modernised significantly in recent years, with our new state\-of\-the\-art trains now on the network. These brand\-new electric and environmentally friendly trains, designed specifically for the Merseyrail network, feature pioneering sliding step technology, making us one of the most accessible networks in the UK. We’ve also refurbished many of our city centre stations, achieving step\-free access at two\-thirds of Merseyrail stations. We are working closely with the LCRCA to achieve our Metro Mayor's vision of a step\-free network by 2030\. We’re also developing use of online ticketing in the near future, to then be followed by the introduction of barriers requiring just a tap of a contactless bank card.
We are actively engaged in the continuous development of our network. In 2023 we opened Headbolt Lane station, which extends the Kirkby line and benefits many additional passengers in the local area. Additionally, plans are underway for a new station, Liverpool Baltic Station, located just south of Liverpool City Centre. This station will serve the Baltic Quarter, the city's fastest\-growing area, which is recognised as one of the UK's coolest neighbourhoods.
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