Logistics and Accounts Administrator

About Us

Birmingham Autogas Ltd, trading as Pure LPG, is a Birmingham\-based LPG supplier providing bulk gas and related services to domestic and commercial customers.

We are looking for an organised, reliable and professional Office Administrator / Logistics \& Accounts Coordinator to join our team. This is a varied office\-based role involving delivery and HGV route planning, customer service, order processing, accounts administration and credit control.

The successful candidate will play an important role in the day\-to\-day running of our operations, ensuring customer deliveries are efficiently scheduled, customer and supplier accounts are kept up to date, and enquiries are dealt with promptly and professionally.

Key Responsibilities

Transport \& Delivery Planning

● Plan and organise daily HGV delivery routes, ensuring deliveries are scheduled efficiently.

● Schedule bulk LPG deliveries to domestic and commercial customers.

● Coordinate with drivers and other members of the operations team regarding daily delivery schedules.

● Review customer orders and delivery requirements to assist with efficient route planning.

● Make amendments to delivery schedules when required and communicate changes to customers and drivers.

● Help ensure urgent and priority deliveries are appropriately scheduled.

Customer Orders \& Customer Service

● Take customer orders over the telephone and via email.

● Accurately enter customer orders onto the relevant systems and book customers in for delivery.

● Respond professionally to incoming telephone calls and email enquiries.

● Provide customers with updates regarding orders, deliveries and their accounts.

● Deal with general customer queries and resolve straightforward issues where possible.

● Escalate more complex enquiries to the appropriate member of the team.

● Maintain accurate customer records and contact information.

Customer Accounts \& Credit Control

● Deal with customer account enquiries by telephone and email.

● Send customer account statements as required.

● Monitor outstanding customer balances and overdue invoices.

● Carry out credit control duties, including contacting customers by telephone and email regarding overdue payments.

● Follow up outstanding balances in a professional and persistent manner.

● Accurately allocate payments received against the appropriate customer accounts.

● Keep customer account records accurate and up to date.

● Identify account discrepancies and assist in resolving them.

QuickBooks \& Payment Administration

● Use QuickBooks accounting software to manage day\-to\-day customer and supplier account administration.

● Post and allocate customer payments to the correct invoices and accounts.

● Apply GoCardless payment transactions to the appropriate customer accounts.

● Reconcile payment information and investigate any unmatched or incorrectly allocated transactions.

● Assist with maintaining accurate financial records within QuickBooks.

Supplier Accounts

● Deal with supplier account enquiries and correspondence.

● Assist with resolving supplier account queries and discrepancies.

● Handle and administer supplier account switches where required.

● Maintain accurate supplier records and documentation.

● Liaise with suppliers by telephone and email as necessary.

New Customer Onboarding

● Process and onboard new customers.

● Set up new customer accounts accurately on the company’s systems.

● Obtain and record the necessary customer and account information.

● Assist customers with setting up payment arrangements where applicable.

● Ensure new customers receive the appropriate account and delivery information.

● Maintain accurate and complete customer records.

Skills \& Experience

The ideal candidate will:

● Have previous experience in an office administration, logistics, accounts or customer service role.

● Be proficient in QuickBooks accounting software.

● Have good computer skills, including email and Microsoft Office.

● Have excellent telephone and written communication skills.

● Be confident dealing with customers, suppliers and drivers.

● Have good organisational and time\-management skills.

● Be comfortable managing several tasks and priorities at the same time.

● Have strong attention to detail, particularly when handling customer accounts and payments.

● Be confident carrying out credit control and chasing overdue customer payments.

● Be able to work independently as well as part of a team.

● Be reliable, punctual and professional.

● Be comfortable working in a busy transport and distribution environment where schedules and priorities can change throughout the day.

Previous experience in transport planning, HGV route planning, fuel/LPG distribution, logistics or bulk delivery operations would be advantageous but is not essential.

What We Are Looking For

We are looking for someone who takes ownership of their work and is comfortable working across different areas of the business. The role requires someone who can move between arranging deliveries, speaking with customers, dealing with drivers, processing payments and handling account queries throughout the working day.

Accuracy and organisation are particularly important, as the successful candidate will be responsible for helping coordinate deliveries while also maintaining customer account and payment records.

This is an excellent opportunity for an experienced administrator who enjoys a varied role and would like to become an important part of a growing LPG distribution business.

How to Apply

Please submit your CV together with a brief summary of your relevant experience, particularly any previous experience with QuickBooks, customer accounts, credit control, logistics or route planning.

Birmingham Autogas Ltd (Pure LPG)
Birmingham, West Midlands

Pay: £13\.00 per hour

Expected hours: 40\.0 per week

Benefits:

• Casual dress


• Company pension


• Employee discount


• Free parking


• On\-site parking

This listing is from Indeed. View original listing ↗