Locks & Mobile Key Support Engineer

Hiring \| Locks \& Mobile Key Support Engineer

Lisbon, Portugal
On\-site
Monday to Friday (8:00–17:00 / 9:00–18:00\)
€1,150 net × 12 months
English C1\+ Required

We are looking for a Technical Support Engineer to join a leading technology company specializing in hospitality solutions, including electronic locks, access control, RFID technologies, and mobile key systems.

This role is ideal for someone with a customer support or service desk background who enjoys troubleshooting technical issues, managing support tickets, and helping customers solve problems.

Must\-Have Requirements

• 1\+ year of experience in Technical Support, Help Desk, Service Desk, or Customer Support


• Experience working with ticketing systems and incident management processes


• Strong troubleshooting and remote support skills


• Basic networking knowledge


• Experience supporting Windows environments and remote diagnostic tools


• Experience working with SLA\-driven support environments


• Professional English communication skills (C1\+)


• Portuguese residency

Nice to Have

• Experience with electronic locking systems


• Access control technologies


• RFID solutions and card technologies


• Mobile key solutions


• Hospitality or hotel technology environments

What We're Looking For

• Strong customer\-facing communication skills


• Ability to investigate and resolve technical issues independently


• Experience managing and prioritizing support tickets


• Problem\-solving mindset and attention to detail


• Team player with a proactive attitude

If you're interested or know someone who could be a great fit, feel free to send me a message or share your CV : eva.zhu@multivision.pt

Job Type: Full\-time

Pay: 1,000\.00€ \- 1,050\.00€ per month

Work Location: In person

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