Lease Engineer
About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do:
Lease Management Team
The Lease Management Team at Viasat oversees our portfolio of spectrum leases. We authorize new leases and implement them according to agreed performance standards. Throughout the lease's lifetime, we ensure it operates at the service level required and manage any changes or incidents affecting its operation. We also update processes and procedures to accommodate new lease types and the evolving Viasat network. Our team collaborates with various groups across the business and a wide range of commercial and government customers to ensure the smooth operation of the lease business at Viasat. Primary Role Purpose
The Lease Engineer is responsible for the technical operation of L\-band and Ka\-band lease products used by customers for point\-to\-multipoint, Internet of Things (IoT), or high bandwidth services. They work within a team of seven and report to the Lease Management Director. The role requires on\-call support on a shift basis.
The day\-to\-day:
- Lease Management: Process lease requests, manage technical data, and maintain records.
- Implementation: Collaborate with Frequency Planners, Lease Customers, Lease Operations Coordinator, and Site Hosts to implement leases and lead calibration activities.
- Incident Response: Address incidents affecting lease operations and communicate with customers.
- Performance Reporting: Review lease performance with the Lease Service Assurance Engineer and ensure outages affecting leases are recorded.
- Customer Support: Manage customer interactions, investigate performance issues, and guide through infrastructure changes.
- Process Improvement: Identify and implement improvements for smoother operations.
- Education: University degree in Engineering or equivalent experience
- Experience: Experience in a similar role/environment, such as telecommunications, military communications
- Communication: Strong verbal and written communication skills.
- Record Keeping: Enthusiasm for consistent and accessible record keeping.
- Teamwork: Ability to work well within a team and influence others.
- Experience working directly with customers to understand, investigate, and resolve communications service issues. Familiarity with communications monitoring systems and carrier power measurements would be beneficial.
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on\-line application, please click here.
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