Learning Experience Designer

Industry leader? Well, how about an industry creator?!
 
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
 
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

We’re looking for a Rockstar Customer Success Manager to help take digital adoption and WalkMe to the next level.
 
 
As a Customer Success Manager, you’ll be responsible for being a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
 

What You'll Own

• Architect the Ecosystem: Map the technical user journey to identify friction points. Design omni-channel learning experiences that meet users exactly where they are (in-app, live, or self-paced).


• Deliver High-Impact ILT/vILT: Lead engaging, instructor-led technical training for global audiences. You are as comfortable commanding a room in-person as you are managing a virtual whiteboarding session.


• Pioneer AI-Driven L&D: Stay at the absolute forefront of AI in education. You will utilize AI tools to accelerate content production and personalize the learning experience.


• Develop ‘just in time’ content: Own the digital adoption strategy by building contextual, in-app walkthroughs and triggers using WalkMe.


• Work cross-functionally: Collaborate with our Product org, Customer Success Group, and other internal partners to ensure learning programs stay current with new product launches and feature updates.


• Scale Globally: Deliver flawless training in English, with the ability to localize content and strategies for our European markets (German/French fluency is a massive plus).

• 4+ years of experience of technical training, product enablement or LX design in a SaaS environment.


• Familiarity with training tools and platforms such as Articulate (Rise 360 and Storyline 360), Synthesia, Camtasia, or similar; general experience with an LMS is a plus


• A portfolio that demonstrates how you use AI to scale your work, analyze learner data, or create smart content.


• Comfort with technically complex products and the ability to quickly learn and communicate software solutions clearly and confidently. Prior experience with WalkMe is a plus


• Strong communication and collaboration skills, with the ability to build effective relationships across internal teams and external customer stakeholders


• Experience with delivering live training and a willingness to travel for onsite delivery.


• Native/Fluent English is required. Professional fluency in German or French will put you at the top of our list.


• Must be able to work 3 days per week in our London office.

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.


• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.


• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.


• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.


• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.


• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.


• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.


• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.


• Robust Retirement Contributions: Ask HR about the specific offerings for your region!


• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

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