Last Mile Operations Manager

Last Mile Operations Manager
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Vacancy Salary£35,500 \- £41,000 plus bonus and benefitsVacancy LocationFalkirk *This is a* *permanent,* *full time* *vacancy* *that will close* *in a month* *at 23:59 BST.*The Vacancy
We’re Hiring! Last Mile Operations Manager Falkirk

Location: Falkirk

Shift Pattern: 5/7

Ready to Lead, Inspire, and Keep the Last Mile Moving?

If you thrive in fast\-paced environments, love problem solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently, and on time.

About the Role

As a Last Mile Operations Manager, you’ll be the driving force behind service excellence across multiple Delivery Units or one high\-volume Super Unit. You’ll oversee daily performance, act quickly to resolve issues using real\-time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community, and key internal teams.

This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency, and site safety — every single day.

Responsibilities as a Last Mile Operations Manager

• Own service, cost, and performance across your Delivery Unit(s)


• Ensure consistent, compliant, on\-time parcel flow and courier coverage


• Analyse digital dashboards and Service Tracker to identify and resolve risks


• Build strong relationships with EBPs, couriers, support teams, and unions


• Lead budget management with a focus on cost leadership and efficiency


• Drive continuous improvement and proactive planning across all operations

To Be Successful in This Role You Will Require the Following…

Qualifications:

• Current UK Driving Licence (preferable but not essential on standalone single Delivery Unit)

Knowledge \& Experience:

• Knowledge of the self\-employed courier model


• Previous experience working in a customer\-focused industry within a fast\-paced operational role


• Strong planning and organisational experience

Technical \& People Skills:

• Analytical mindset with the ability to prioritise effectively


• Ability to empower teams with appropriate oversight and support recruitment/interview activity when required


• Strong communicator across a dispersed workforce


• IT proficient, including experience with digital dashboards

Interested? Here’s What You’ll Need to Succeed

• A strong analytical mindset with the ability to prioritise effectively


• Experience managing operational performance in a fast\-paced environment


• Excellent communication skills across dispersed or remote teams


• Ability to motivate, influence, and engage multiple stakeholders


• Confident using digital dashboards, apps, and operational tools


• Solid organisational and planning skills — especially when working across multiple sites

If you’re motivated by building, shaping and delivering growth in a fast\-moving commercial logistics environment, we’d like to hear from you.

We Are the Evri Group \- Where Everyone Is Welcome

We’re committed to building an inclusive, diverse workplace where everyone can thrive. We celebrate individuality, encourage creativity, and support people to be their authentic selves. We’re excited for the future \- and we’d love you to help deliver it.

About Us
*Every parcel, every person, every place – every delivery made for you.*

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Our Benefits
Free digital GP service for all colleagues and their family

Wagestream \- access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

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