L&D Manager, CMG

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL's Value \& Risk Advisory business is investing in its future talent pipeline through developing a global development program. As L\&D Manager, you will be the architect and driver of this initiative, helping the business to define career pathways, designing learning experiences, and building the competency frameworks that will prepare our talent valuers to become the technical experts and commercial leaders of tomorrow.

Why JLL

At JLL, you'll help shape how work gets done, for our people, our clients, and the industry we lead. AI is changing careers faster than ever, and we're building a skills\-first path through that change, not just reacting to it. Our Learning \& Development team sits at the center of that shift: we're the team JLL is counting on to help thousands of employees adapt, grow, and thrive over the next few years. If you've already made AI\-enabled tools part of how you design and deliver learning, you'll fit right in here, we see AI as an amplifier for what you bring, not a replacement for it. This is a chance to do career\-defining L\&D work, build skills that stay relevant as the future of work keeps changing, and help JLL's people move forward with confidence through intentional and strategic upskilling and reskilling initiatives.

You'll bring agility and resilience, comfort moving with change rather than waiting for it to settle. You're AI\- and digital\-literate, and you've already put AI\-enabled tools to work in how you design and deliver learning. You think critically and analytically, and you know how to turn that thinking into a case others can act on. You collaborate naturally, influence without needing formal authority, consult rather than dictate, and you know how to drive change through people, not just process.

Why this role matters:

JLL's Value \& Risk Advisory business is growing rapidly, creating demand for valuers who can operate across asset classes and geographies with consistent technical excellence. Your work will directly influence talent retention, speed\-to\-productivity, and commercial outcomes

Current careers development is fragmented across countries. You'll create the unified global framework

This role directly impacts talent retention, speed\-to\-productivity, and commercial outcomes by ensuring our valuers develop the right skills at the right time

You'll define the career roadmap for hundreds of valuers globally, creating clarity on how to progress from graduate hire to senior professional

Direct collaboration with executives, regional heads, business leaders, challenger groups, HR and operations partners across three continents

The ideal candidate will:

Bring a track record of success in structured environments and seek the opportunity to create a new program where they'll have substantial ownership and direct engagement with senior leadership

Combine strong operational, project management and L\&D design capabilities with strategic thinking and stakeholder management across multiple geographies

Have a keen understanding of the Value and Risk Advisory roles and business to make recommendations on content and curriculum building that are relevant and suitable to the global business

Have at least 5 years of experience working in a global, matrixed environment, delivering large L\&D programs and driving positive outcomes for the business

Role Responsibilities:

Stakeholder Engagement \& Relationship Building (Primary Focus)

Build and lead a governance structure that connects you directly with business leaders (executives, COOs, regional heads) who are invested in this program's success

Maintain continuous dialogue with executive leadership, regional partners, and key influencers to drive engagement and adoption of the Value \& Risk Advisory track across all geographies

Connect regularly with stakeholders to gain insights into their unique requirements and expectations, ensuring the program adapts to diverse regional contexts while maintaining a cohesive global framework

Engage and influence senior stakeholders (executives, COOs, producers, HR partners) to ensure global alignment, adoption, and completion of program objectives in all regions, and to ensure program adoption, participation, completion of objectives, and to gather actionable feedback for continuous improvement

Own change management requirements related to the program and collaborate with the Communications team to craft messaging that resonates with diverse audiences

Foster an environment of collaboration and partnership that secures organizational support, funding, and resources for program enhancements and expansion

Program Development

Work with stakeholders to create a long\-term vision and plan for the program that aligns with company strategy

Proactively identify future skill requirements and industry trends, ensuring the program evolves ahead of business demands

Design curriculum that equips valuers with professional judgement, critical thinking, problem\-solving, and strategic skills needed to become high\-performing producers

Ensure the training curriculum reflects industry best practices, market demands, and emerging trends

Create frameworks, design learning experiences, and develop engaging training materials yourself and with the help of our design team, this is not a vendor management or oversight role

Work with the broader L\&D team to develop training materials, resources, and activities that cater to different learning styles and achieve program outcomes

Ensure the training program prepares analysts for a smooth transition into production roles, supporting the goal of moving analysts into production faster

Program Management

Coordinate initial regional rollout (EMEA), followed by global deployment of standard career and learning pathways across Value \& Risk Advisory

Develop project plans, monitor progress, and address deviations, ensuring programs launch on time and to stakeholder expectations

Data\-Driven Decision Making and Continuous Improvement:

Develop evaluation methods and criteria to assess program effectiveness and business impact

Implement systems to monitor participant feedback, performance metrics, and career progression outcomes

Continuously assess program impact, identify improvement opportunities, and implement strategies that enhance outcomes and alignment with business objectives

Regularly report program metrics and insights to stakeholders, showcasing achievements, and making recommendations for further development

Strategic Partnerships and Talent Pipeline Development:

Work with our Early Careers Talent Acquisition team to foster strategic partnerships with external organizations, universities, industry associations, and thought leaders to enhance the Value \& Risk Advisory program and tap into diverse talent pools.

Essential requirements:

Experience

5\+ years in learning and development, ideally within professional services, consulting, or financial services

Demonstrated success delivering large\-scale L\&D programs in global, matrixed organizations

Proven track record in stakeholder management across multiple geographies and organizational levels

Core Competencies

Strategic: You connect learning initiatives to business outcomes and organizational priorities

Executive presence: Comfortable presenting to executives, shaping perspectives, and securing buy\-in and resources

Project management: You collaborate well to deliver complex, multi\-workstream programs on time with limited resources

Data\-driven mindset: You define success metrics upfront and use evidence to drive decisions

Resourcefulness: You thrive in ambiguity, navigate complexity, and find creative solutions

Technical Skills: Strong knowledge of instructional design principles and adult learning theoriesStrong proficiency in Microsoft Office (particularly PowerPoint for executive presentations and Excel for data analysis)Experience with learning management systems (LMS) and e\-learning authoring toolsFamiliarity with AI/LLM tools for content creation and efficiency

Personal Attributes: Emotionally intelligent communicator who can engage, influence, and inspire diverse audiencesSelf\-directed professional who excels both independently and collaborativelySolution\-oriented problem solver with an entrepreneurial mindset

Preferred Qualifications: Bachelor's degree in Learning \& Development, Human Resources, Business, or related field Prior experience designing emerging talent programs Background in commercial real estate, investment banking, or management consulting Experience with change management frameworks and methodologies Knowledge of the valuation profession and Value \& Risk Advisory business context

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

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