Key Account Manager

About the Company

Sentinel Fleet Management is a trusted UK\-wide provider of comprehensive fleet services, offering scheduled and unscheduled maintenance, mobile repairs, grey fleet support, recharge management, and full compliance via tailored plans and technology‑driven solutions.

As part of the Guest Motor Group, Sentinel brings over a century of automotive service excellence and access to a national network of manufacturer\-trained technicians and advanced IT systems.

What We Offer

• Increased holiday entitlement with length of service


• Recruitment incentive awards


• Healthcare scheme


• Cycle to work scheme

Working Hours

42\.5 Hours per Week, Monday to Friday

Role Purpose and Responsibilities

As Key Account Manager at Sentinel, you will be instrumental in fostering and managing relationships with our key clients. Your goal will be to ensure their needs are met while driving success in our fleet management services. This role demands a dynamic leader with a solid understanding of fleet operations, exceptional customer service, and strategic account management.

Key Responsibilities

• Serve as the primary contact for all client inquiries, issues and escalations


• Cultivate and maintain strong, long\-lasting relationships with key clients.


• Ensure both internal and external key performance indicators (KPIs) are met or exceeded


• Prepare and present regular reports on account status, performance metrics, and key insights to clients through periodic MI Packs and delivered in review meetings


• Oversee and track current projects to guarantee smooth and timely delivery by conducting daily, weekly, and monthly touchpoints with key clients to provide project updates and discuss relevant issues.


• Manage a team of maintenance controllers to ensure timely and effective delivery of fleet management services, including maintenance and compliance.


• Coordinate with internal department and group teams for a unified approach to client management.


• Monitor service quality and proactively resolve any delivery issues that may arise.


• Address client concerns and challenges promptly, working to find effective solutions that enhance the client experience


• Integrate client feedback into service improvement initiatives.


• Stay up to date on industry knowledge and trends and changes to customers operations


• Identify opportunities for upselling and cross\-selling to increase revenue from existing accounts.


• Support employee development initiatives and carry out 6 monthly performance reviews, setting individual objectives in line with overall company objectives to deliver on financial and operational KPI’s


• Identify training needs within the teams and coordinate training programs to enhance operational skills.


• Support Head of Fleet Operations with ad\-hoc tasks where required and provide performance reports, insights, and recommendations.

Key Competencies

• Must have experience in leading teams and industry knowledge


• Exceptional interpersonal and communication skills.


• Strong analytical and problem\-solving capabilities.


• Ability to manage multiple key accounts with effective prioritisation.


• Integrity \& Accountability


• Proficiency in Microsoft Office Suite, CRM systems, and fleet management software

Essential Skills \& Experience

• Proven track record in a fleet operations role within logistics, transport, or fleet management.


• Strong knowledge of UK transport regulations, Operator Licensing, and health \& safety requirements.


• Strong analytical and problem\-solving skills, with the ability to make data\-driven decisions.

Preferred Skills \& Experience

• German Speaking

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