Key Account Manager - Retail

Description

The Retail Key Account Manager is responsible for managing and growing a portfolio of retail customers. The role focuses on building strong, long\-term relationships, understanding client needs, and delivering value\-driven solutions that support customer objectives while driving sustainable revenue growth for DeterTech.

Operating as a trusted partner to our retail clients, the Retail Key Account Manager ensures consistent service delivery, identifies growth opportunities, and represents DeterTech’s value proposition with professionalism and credibility.### Key Responsibilities

Account Relationship Management* Build and maintain strong relationships with key decision\-makers across assigned retail accounts.

• Act as the primary point of contact for customers, ensuring a high\-quality and consistent client experience.


• Develop a deep understanding of customer priorities, challenges, and objectives.


• Proactively manage accounts to support retention and long\-term partnership.

Commercial Growth \& Value Selling* Identify and develop opportunities to grow revenue within the existing account portfolio.

• Present tailored, value\-based solutions aligned to customer needs and business goals.


• Support pricing discussions and proposals in line with agreed commercial frameworks.


• Deliver against individual sales targets through disciplined account planning and execution.

Stakeholder Engagement \& Communication* Present proposals and recommendations to multiple client stakeholders, adapting communication style as required.

• Clearly articulate DeterTech’s value proposition and service capabilities.


• Build credibility and trust through professional, solution\-focused engagement.

Internal Collaboration \& Service Delivery* Work closely with internal teams, including Operations, Customer Service, and Sales colleagues, to ensure seamless service delivery.

• Ensure customer commitments are clearly communicated and effectively managed.


• Escalate risks or issues appropriately to protect customer satisfaction and commercial outcomes.

Performance \& Continuous Improvement* Maintain accurate account information, forecasts, and activity reporting.

• Monitor account performance and identify risks and opportunities.


• Contribute ideas and insights to improve account management effectiveness and customer experience.

Skills, Knowledge and Expertise

• Experience in account management or sales, with responsibility for managing larger or more complex client portfolios.


• Strong relationship\-building and negotiation skills, with a customer\-focused mindset.


• Proven ability to meet or exceed sales targets through proactive account management.


• Confident presenter, able to engage and influence a range of stakeholders.


• Commercially aware, with the ability to understand client needs and tailor solutions accordingly.


• Well\-organised, resilient, and able to manage multiple priorities effectively.


• Collaborative and professional, with a strong sense of ownership and accountability.


• Sales management or leadership experience is desirable but not essential.

Key Measures of Success* Revenue Performance: Achievement of retail account sales targets.

• Account Growth: Increased share of wallet within key retail clients.


• Client Retention: Strong retention and satisfaction across the account portfolio.


• Service Delivery: Effective coordination with internal teams and consistent service outcomes.


• Stakeholder Feedback: Positive feedback from clients and internal colleagues.

About DeterTech

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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