Key Account Manager

Role Purpose

To manage, develop, and grow a portfolio of key customer accounts by building strong relationships, identifying opportunities, and delivering value through Bufab’s Global Parts Productivity™ offering. The role acts as the primary interface between Bufab and the customer, ensuring both commercial growth and operational excellence.

Account Management \& Growth

• Own and develop key customer accounts


• Increase share of wallet through new parts, service expansion, and supply chain solutions


• Identify and secure new business opportunities within existing customers


• Deliver against sales and margin targets

• Act as the main point of contact for assigned customers


• Build relationships across procurement, engineering, operations, and senior stakeholders


• Lead customer meetings, reviews, and development plans


• Maintain a high level of customer satisfaction and trust

• Prepare and manage pricing proposals, quotations, and commercial reviews


• Negotiate agreements aligned with company targets


• Monitor profitability and take corrective action where needed

• Work closely with Supply Chain, Purchasing, Quality, and Customer Service


• Ensure customer requirements are fulfilled efficiently


• Support delivery performance, quality, and issue resolution

• Identify, track, and convert opportunities


• Manage RFQs and project activity to completion


• Maintain structured pipeline and forecasting


• Capture and record all activity in CRM

• Continuously improve service offering, customer processes, and supply chain efficiency


• Identify opportunities for VMI and digital solutions


• Contribute to long\-term account strategies

• Customer Sales Growth


• Gross Profit Growth


• Share of Wallet Increase


• OTIF (On Time In Full)


• Customer Claims %


• Pipeline Conversion

• Proven experience in B2B sales or Key Account Management


• Strong commercial awareness and negotiation skills


• Ability to manage complex customer relationships


• Strong organisational and planning skills


• Excellent communication and interpersonal skills


• Experience in industrial / engineering / supply chain environments preferred


• Excellent data skills including the use of MS Tools and AI Solutions.

Pay: £30,000\.00\-£45,000\.00 per year

Benefits:

• Company events


• Company pension


• Free parking


• Health \& wellbeing programme


• Life insurance


• On\-site parking


• Private medical insurance

• A\-Level or equivalent (required)

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