Internal Sales/Business Development Executive

Job Overview
We are seeking an office\-based Business Development Executive to support both the commercial and residential markets. The role involves proactively engaging with potential customers including M\&E design consultants, housebuilders, developers, contractors, and resellers, while driving new business opportunities and supporting revenue growth.

Responsibilities

• Manage the sales pipeline efficiently using CRM software and Salesforce, ensuring accurate tracking of leads, contacts, and activities.


• Prepare detailed proposals, reports, and forecasts to inform strategic decision\-making.


• Manage the sales inbox, ensuring timely responses in line with agreed service levels.


• Handle incoming phone calls in a professional and efficient manner.


• Prepare and issue quotations and proposals for ventilation systems to contractors, designers, architects, resellers and end customers.


• Identify and act on upselling and cross\-selling opportunities across the product range.


• Respond to customer enquiries promptly and professionally, ensuring effective issue resolution.


• Maintain accurate and up\-to\-date customer records, sales pipelines, and activity logs within the CRM system.


• Develop a strong understanding of Airflow’s ventilation systems and product applications.


• Provide technical advice to customers regarding product selection and application.


• Support product demonstrations and online training sessions where required.


• Generate, qualify, and follow up on sales leads to convert opportunities into orders.


• Support marketing campaigns and lead generation activities.


• Follow up on existing leads to maximise conversion into sales.


• Liaise with internal departments to ensure a seamless customer experience.


• Provide support to customer services, technical support and external sales teams as needed.


• Offer flexible cover during periods of team absence.


• Build and maintain strong, long\-term relationships with installers and contractors to drive repeat business and new opportunities, while effectively managing contractor accounts.


• Process Sales orders when required.


• Support the External sales team with preparation of quotations, proposals, reports and market insights.


• Arrange and coordinate face\-to\-face meetings and showroom visits to support sales conversion.

• Build and develop relationships with consultants, specifiers, contractors, developers, and resellers.


• Arrange face\-to\-face and virtual customer meetings to support order conversion.


• Deliver product training sessions to customers via Microsoft Teams where required.


• Manage and progress opportunities through the CRM system.


• Maintain up\-to\-date knowledge of building regulations and industry standards (e.g. Part F, L, O, SAP, CIBSE).


• Use product selection tools to recommend solutions and maximise sales opportunities.


• Research potential clients, projects, and market trends to identify new business opportunities.


• Produce weekly and monthly reports, including sales performance and forecasts.


• Contribute to achieving overall company sales targets.

• Confident communicator – able to speak comfortably with customers, contractors, stakeholders and distributors over the phone and by email.


• Friendly and bubbly personality – brings positive energy to conversations and builds rapport quickly.


• Engaging – enjoys speaking with people and can hold natural, productive conversations.


• Solution\-driven mindset – focuses on finding practical answers to customer queries, removing obstacles and a proactive approach to problem\-solving.


• Proactive and self\-motivated – takes ownership of tasks and follows up without needing to be asked.


• Resilient and persistent – stays upbeat and professional even when dealing with challenges or setbacks.


• Organised and detail\-focused – able to manage multiple enquiries, quotes, and tasks efficiently.


• Eager to learn – enthusiastic about developing product knowledge and improving technical understanding.


• Team\-oriented – collaborates well with colleagues in sales, customer service, and technical teams.


• Customer\-centric attitude – genuinely enjoys helping people and delivering great service.


• Adaptable and quick\-thinking – responds well to fast\-paced environments and changing customer needs.

• Strong communication skills, both written and verbal.


• Good analytical skills, with the ability to interpret data and market information.


• Customer\-focused approach and a confident, professional telephone manner.


• Ability to manage multiple tasks and prioritise workload effectively.


• Strong problem\-solving skills and willingness to learn technical products.


• Proficient in Microsoft Office; willingness to learn CRM systems.


• A degree in Business, Marketing, or a related discipline is desirable but not essential.

• Interest in construction, HVAC, or building services.


• Previous customer service, sales, or administrative experience (including placements/part\-time roles).

• Salary between £28\-30k pa dependant on experience.


• 25 days annual leave plus (bank holidays)


• 1 day holiday for birthday


• KPI Bonus


• Company Pension Scheme


• Private Healthcare

Pay: £28,000\.00\-£30,000\.00 per year

Benefits:

• Free parking


• Life insurance


• On\-site parking

• Sales: 2 years (required)

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