Key Account Manager
At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real\-world problems but also bring joy, beauty, and functionality to daily life.
Headquartered in London, we have grown into one of the world's most admired houseware brands, with a presence in over 100 countries and partnerships with leading retailers, online marketplaces, department stores and independent retailers.
We are looking for a talented and ambitious Key Account Manager to join our UK Sales team. This is an exciting opportunity for someone looking to take the next step in their commercial career and develop their account management expertise within a fast\-paced, market\-leading consumer goods business.
Reporting to the Sales Director, you will support and manage a portfolio of key retail customers across High Street/Brick \& Mortar channels and Pureplay channels. You will be responsible for building strong customer relationships, identifying growth opportunities, delivering new product launches and helping to execute commercial plans that drive profitable sales growth.
What you will be doing:
- Support the delivery of sales, profit and distribution targets across a portfolio of key retail accounts
- Build strong relationships with customer contacts and become a trusted commercial partner
- Manage and develop existing customer relationships while identifying opportunities for further growth
- Work closely with customers to secure listings, maximise product availability and deliver successful new product launches
- Assist in the development and execution of Joint Business Plans, promotional activity and customer growth plans
- Analyse sales performance, identify opportunities and make recommendations to improve results
- Monitor competitor activity, market trends and customer performance to support commercial decision\-making
- Collaborate with internal teams including Marketing, Supply Chain, Finance and Product Development to deliver best\-in\-class customer support
- Support range reviews, promotional planning and customer presentations
- Maintain accurate forecasts, pricing information and customer administration
- Attend customer meetings, industry events and trade shows as required
- Experience within a sales, account management or commercial role, ideally within FMCG, consumer goods, housewares or retail
- Currently working as a Key Account Manager or a Regional Sales Manager/Territory Manager, Sales Executive or similar and ready to take the next step in your career
- Strong commercial awareness with a genuine interest in retail and consumer products
- Excellent communication and relationship\-building skills
- Confident presenting ideas and influencing stakeholders at different levels
- Strong analytical and numerical skills with the ability to turn data into actionable insights
- Organised, proactive and highly motivated with a desire to learn and develop
- Comfortable managing multiple priorities in a fast\-paced environment
- Strong Microsoft Excel and PowerPoint skills
- Ability to work effectively both independently and as part of a collaborative team
- Willingness to travel within the UK and occasionally to our London office
- Competitive salary and holiday allowance
- Company performance related bonus
- A pension contribution
- An exclusive staff discount
- 24/7 healthcare appointment support
- Hybrid working – 3 days in office \& 2 days from home and flex start/finish times
- External private employee wellbeing support
- Access to Perkbox
- Volunteer days
- Team Recognition scheme
- Training and Development
- Holiday carry\-over scheme
- Season\-ticket travel loan
- Cycle to work scheme
- Parental Leave support
- Holiday trading (buy/sell) and extra holiday days for long service
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