Key Account Manager (HF1333988)
Key Account Manager
Location: Birmingham / Hybrid
Salary: £38k \+ Commission
About the role An established UK IT distributor is looking for an experienced Key Account Manager to manage and grow a portfolio of strategic reseller partners. This role focuses on driving long\-term revenue growth, reactivating dormant accounts, and increasing share of wallet through proactive, consultative selling across a broad hardware and services portfolio.
You’ll build strong, multi\-level relationships with partners, act as a trusted advisor, and collaborate closely with internal teams to deliver a high\-quality customer experience.
Key responsibilities
- Manage and develop key reseller accounts, including MSPs, VARs, and IT e\-tailers
- Identify growth opportunities through share\-of\-wallet and account analysis
- Drive upselling, cross\-selling, and switch\-selling opportunities to increase revenue and margin
- Promote a full portfolio of hardware and services, supporting multi\-solution selling
- Maintain strong vendor knowledge to provide credible, value\-led advice
- Deliver accurate forecasting and pipeline reporting on a weekly basis
- Use CRM systems consistently to record account activity, opportunities, and follow\-ups
- Manage quotes end\-to\-end, ensuring speed, accuracy, and commercial awareness
- Oversee the sales cycle through to order processing and delivery, in line with SLAs
- Proven experience in account management or internal sales within IT distribution or a reseller\-focused environment
- Strong understanding of IT hardware and associated services
- Track record of meeting or exceeding revenue or gross profit targets
- Confident sales planning and account strategy capabilities
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to manage multiple accounts and priorities
- Confident user of CRM systems and modern sales tools
- Knowledge of the UK IT channel and reseller business models
- Experience managing strategic or high\-value accounts
- Comfortable working in a fast\-paced, target\-driven environment
- Competitive salary of £38,000 \+ Commission
- Hybrid working model
- Competitive base salary and performance\-related incentives
- Opportunity to manage strategic accounts with real growth potential
- Supportive, collaborative team environment
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