Junior Service Manager

Are you looking to grow your service management experience and make a real impact on how IT services are delivered?

As a Junior Service Manager, you’ll support the delivery of high‑quality IT services, taking ownership of smaller services end to end or managing key components within larger, more complex programmes. You’ll work alongside an experienced Service Manager in a supportive and collaborative environment where continuous improvement, client satisfaction and innovation are part of everyday work.

You’ll gain exposure to end‑to‑end service delivery across applications, infrastructure and business processes, while building effective working relationships with clients, suppliers and internal teams within the wider Service Management function.

This is a UK hybrid role, with office locations available in Bristol, Hemel Hempstead, London, Manchester, and North Yorkshire.

You’ll attend the office as required for meetings, collaboration or service activity.

As with all Service Management roles, there may be a requirement for non‑standard working hours during a Major Incident or significant service change.

What you'll be doing:

• Owning or supporting the delivery of IT services across applications, infrastructure and business processes.


• Managing service performance against Service Level Agreements and Key Performance Indicators.


• Supporting service design, service transition and continuous improvement activities.


• Monitoring service performance and producing reporting and insights.


• Building effective working relationships with clients, suppliers and internal teams.


• Supporting major incidents and service changes when required.

What you’ll bring:

• Experience working in an IT service delivery or service management environment.


• An understanding of service levels, performance management and reporting.


• Knowledge of ITIL or equivalent service management frameworks.


• An organised and proactive approach with a clear sense of ownership.


• Confidence working with a range of stakeholders across different teams.

It would be great if you had:

• Exposure to contract or commercial management.


• An understanding of different service delivery models.


• Membership of a professional IT body.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full‑time, Permanent.

Location: Hybrid, with offices based in Bristol, Hemel Hempstead, London, Manchester or North Yorkshire.

Security Clearance Level: Security Clearance.

Internal Recruiter: Paul.

Salary: £29,088 – £36,360 with flexibility dependent on experience.

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other.

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