Customer Care Assistant
Aspect Flooring Limited offer a supply and install flooring service to newbuild, commercial and domestic contracts.
The customer care assistant provides essential support to the customer care manager. We are seeking a highly organised and detail\-oriented individual to join our team as primarily a customer care assistant but also someone that would cover other office duties as and when needed. As an integral part of our organisation, you will be responsible for providing customer care support, assisting our customer care manager log, track and manage customer issues using our internal systems. If you thrive in a fast\-paced environment, possess excellent communication skills, and enjoy working collaboratively, can work under pressure \- this role is ideal for you.
Key Responsilities:
- Log and track customer issues, snag lists and service requests accurately.
- Maintain up\-to\-date records of remedial works, photos, correspondence, and status updates.
- Coordinate operatives availability, plan days work and issue accurate work orders based on job requirements.
- Book appointments with homeowners and site teams for remedial works.
- Follow up on scheduled works to ensure completion and confirm customer satisfaction.
- Act as a key point of contact for homeowners, housebuilders, and internal teams.
- Respond to phone and email enquiries promptly, providing clear and empathetic updates
- Raise purchase orders for replacement or remedial materials needed.
Requirements
\- Strong organisational and time management skills, with the ability to multitask whilst under pressure and prioritise tasks effectively in a fast\-paced environment.
\- Excellent verbal and written communication skills, including professional phone etiquette.
\- Some knowledge of remedial works and/or flooring
\- Able to work independently and manage workload effectively
\- Attention to detail and accuracy in data management and document management.
\- Proficiency in using basic office software, including Microsoft 365 (Word, Excel, and Outlook emails).
\- Strong interpersonal skills, with a positive and cooperative attitude towards colleague and visitors.
\- Flexibility and adaptability to changing priorities in the work environment.
Experience
Experience in Customer Care (at least 1 year required)
Work Location:
In person
Job Type: Full\-Time
Hours: Monday – Friday 07\.00\-15\.00
Pay: £25,000\.00\-£27,000\.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On\-site parking
- Customer Care: 1 year (required)
- English (required)
- Hemel Hempstead HP2 7FW (preferred)
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