Junior Assistant Customer Service - Mandarin Speaking

London Chinatown Branch carries out retail and corporate business and continues to accelerate branch transformation, and provide excellent customer service to the clients and local communities. Along with other network branches, London Chinatown Branch maintains a competitive edge and promotes the Bank of China’s image and reputation in the UK, endeavours to achieve KPI/target set by HO, continues to enhance internal control and staff training, builds good culture within the branch whilst fully complies with the local regulatory requirements. As a Junior Assistant Customer Service \- Mandarin Speaking, you will be supporting in generating business by providing excellent customer service and delivering sales of products and services offered by the Bank. You will also be responsible in undertaking day\-to\-day operational tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.

Key responsibilities

• Conduct sales interviews, identify customer needs and recommend tailored products and services to meet their requirements


• Provide excellent service to the customers


• Open both individual accounts and companies’ accounts


• Conduct and fulfil KYC compliance requirements


• Support the Review team to liaise with customers to obtain relevant information


• Ensure the smooth operation of Open Counter including telephone calls, incoming emails, incoming letters and banking hall shifts


• Ensure that all processes comply with regulatory requirements, internal controls and the Bank’s policies and procedures at all times


• Work on Sunday (opening) when necessary

Requirements

• Degree educated in Finance, Economics, Accounting, Business or other relevant subjects


• Experience in customer service roles


• Knowledge of Retail Banking products and processes is preferred


• Knowledge of compliance and regulatory requirements is preferred


• Good customer service skills


• Excellent English and Mandarin communication skills


• Attention to detail


• Highly organised


• Team player


• Proficient in MS Office (Word, Excel, PowerPoint)

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.

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