Junior Assistant Customer Service - Mandarin Speaking

Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium\-sized Enterprise (SME) clients. The branch is a key point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Junior Assistant Customer Service \- Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will also support the Branch in achieving its targets and objectives. This is a full time permanent position.

Key responsibilities

• Process new account applications, closure of accounts and change of customer information


• Handle enquiries from customers


• Maintain customer relationships and cross\-sell relevant products and services


• Assist with an on\-going Customer Due Diligence (CDD) review


• Deal with cash and non\-cash transactions


• Produce daily overdraft reports


• Ensure that all activities meet the Bank’s internal policies and procedures as well as other regulatory requirements at all times

Requirements

• Degree educated in Finance, Economics or Accounting


• Experience within the Financial Services industry and proven track record in similar business stream


• Knowledge of Retail Banking procedures is preferred


• Excellent English and Mandarin communication skills


• Excellent customer service skills


• Good MS Excel skills


• Team player


• Highly organised and attention to detail

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.

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