Junior Account Manager

CTS is a leading provider of high\-quality workwear, personal protective equipment (PPE), and offshore sourcing solutions. With a commitment to safety, quality, and customer satisfaction, we serve clients across various industries. We are dedicated to delivering exceptional service and customer satisfaction.

Role summary

We're looking for a motivated and enthusiastic Junior Account Manager to join our growing sales team. This is an excellent opportunity for someone looking to build a career in sales and account management, whether you have some previous experience or are ready to take the next step in your career.

In this role, you'll manage and develop relationships with existing customers, identify opportunities to grow accounts, and deliver outstanding customer service. With structured training, ongoing coaching from an experienced Sales Manager, and clear career progression opportunities, you'll have the support and development needed to build a successful career within a collaborative and high\-performing team.

Responsibilities

• Manage and develop a portfolio of existing customer accounts, identifying opportunities to increase engagement, generate additional revenue, and strengthen long\-term customer relationships.


• Respond to inbound customer enquiries as part of a shared team workload.


• Identify and pursue opportunities to grow customer accounts through upselling and cross\-selling.


• Build and maintain effective customer relationships, delivering a consistently high standard of service.


• Resolve routine customer queries and issues, escalating more complex matters where appropriate.


• Maintain an accurate sales pipeline and customer records, ensuring individual sales targets are achieved.


• Contribute to team objectives and the overall sales performance of the department.


• Comply with company policies, procedures and quality standards.

• Participate in structured product and supplier training to develop product knowledge and technical understanding.


• Work closely with internal departments to gain a comprehensive understanding of the end\-to\-end sales and fulfilment process.


• Receive ongoing coaching and support to develop sales, account management and customer relationship skills.


• Work under the guidance and mentorship of the Sales Manager to support professional development.

• Strong communication and interpersonal skills.


• Good organisational skills with strong attention to detail.


• Ability to manage multiple customer accounts and priorities effectively.


• A proactive approach with a willingness to learn and develop.


• Competent IT skills, including Microsoft Office applications.


• Previous experience in a sales, account management or customer service environment.


• Experience of working to individual or team performance targets.


• Experience using a CRM system.

• Clear progression opportunities


• Ongoing training and development


• A supportive and collaborative working environment


• Competitive salary with performance\-based incentives


• Free parking

Benefits:

• Company events


• Free parking


• On\-site parking

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