Job Title: Import Supervisor – Transport & Logistics (European Operations)

Twinwheel Logistics is a family run business that is looking to expand our ever growing European Import business

We are family run business based in Grays Essex we are looking for someone with good working attitude who puts our customers first, to be polite and courteous and efficient with a professional attitude at all times this is an opportunity to join a growing team and carve career in a company implementing plans for significant growth.

The Import Supervisor is responsible for overseeing the end\-to\-end import process while managing and developing European transport services within the department . This includes ensuring efficient cross\-border movements, maintaining compliance with international trade regulations, and delivering operational and financial performance in line with company targets.

Key Responsibilities

1\. Import Operations Management

• Supervise daily import activities including shipment tracking, documentation, and delivery scheduling


• Coordinate with freight forwarders, customs brokers, and carriers to ensure seamless movement of goods


• Monitor shipment progress and resolve delays or disruptions across UK and European routes


• Timely quoting of operators for customers

• Plan, manage, and develop European road freight services (groupage, part\-load, and full\-load)


• Coordinate scheduled departures and maximise trailer utilisation


• Manage relationships with European partners, depots, and subcontractors


• Ensure efficient routing, transit times, and service reliability across European lanes


• Continuously improve service performance and profitability

• Ensure compliance with UK and EU customs regulations, including post\-Brexit requirements


• Oversee customs clearance processes for EU and non\-EU imports


• Review and approve all shipping and customs documentation


• Liaise with HMRC, customs brokers, and relevant authorities

• Ensure all jobs are operated within agreed time and cost budgets


• Monitor job profitability and identify cost variances


• Ensure accurate and timely invoicing in line with operational completion and customer agreements


• Meet strict invoicing deadlines and support month\-end financial processes


• Ensure team Validate supplier costs and approve invoices where required

• Lead and support a team of import/export coordinators


• Develop \& Educate team


• Allocate workloads and ensure operational efficiency


• Provide training on European transport operations, systems, and customs procedures

• Monitor transport costs, duties, and overall service margins


• Negotiate rates with hauliers, partners, and logistics providers


• Manage and review performance of European subcontractors and carriers

• Maintain accurate data within FM systems


• Track KPIs including transit times, service reliability, and financial performance


• Produce operational and financial reports for management review

• Manage issues such as border delays, customs holds, or capacity constraints


• Implement contingency plans for European network disruptions


• Escalate critical operational or financial issues where necessary

• Strong knowledge of European road freight operations (groupage, FTL, LTL)


• Solid understanding of UK/EU customs procedures and post\-Brexit requirements


• Strong commercial awareness (costing, margins, invoicing)


• Ability to manage time\-sensitive financial and operational deadlines


• Leadership and team management skills


• Excellent coordination and communication skills


• Proficiency in systems

• 3–5\+ years’ experience in import/export and European logistics operations


• Proven experience managing European road freight services


• Supervisory or team leadership experience


• Strong understanding of Incoterms and HMRC/CDS processes

• On\-time delivery and transit performance (UK–EU lanes)


• Trailer utilisation and load efficiency


• Import clearance times and compliance accuracy


• Invoicing accuracy and timeliness


• Job profitability and cost control


• Carrier and partner performance


• Team productivity and SLA adherence

Pay: £32,500\.00\-£37,500\.00 per year

Benefits:

• Additional leave


• Casual dress


• Company pension


• Free parking


• On\-site parking

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