IT Technical Operations Manager (Data and Information)
Apply before 11:55 pm on Tuesday 22nd September 2026
Location
Can be based at any one of our four offices in the UK. These are London (SE1 9HA), Durham (DH1 1SL), Lytham (FY8 4TS) or Glasgow (G2 8JX)
In autumn 2026 our Lytham office will be moving to Preston (PR4 1TE)
About the job
Job summary
This role provides technical oversight across the full NS\&I estate, with an extra focus on data and information across Retail, B2B and Corporate services. It ensures platforms, channels and live services are designed for robust availability, safety, performance and operational maturity, while holding suppliers to the required technical controls and standards.
The postholder is responsible for embedding data and information policies, standards and best practice within IT operations, ensuring that data managed, stored and transferred by suppliers is appropriately governed and controlled.
The role assures that the production estate is aligned to agreed designs and best practice, including architecture, data models and entity models, and that projects are transitioned into live service in line with NS\&I policies, standards and intended business outcomesAs a senior technical specialist within the IT Services team, the IT Technical Operations Manager acts as the subject matter expert for data and information within live operations. The role provides technical challenge and guidance on change activity, continuous improvement and business\-as\-usual operations across the organisation, including identifying and managing legacy technical debt and producing change requests to support its remediation.
The postholder supports the Head of IT Services by strengthening technical oversight across the estate, with a strong focus on risk, audit and the safe introduction of ongoing and new changes into live operations. This includes reviewing service reporting, sharing technical insight and metrics, and improving the oversight process with key stakeholders.
The role also contributes to IT risk and audit management, including internal and external audit activity, ensuring agreed actions are completed to schedule. In addition, it provides expert advice and support across NS\&I, suppliers and service teams to help maintain stable, reliable and continually improving IT services for customers and colleagues.
Working collaboratively across the agile IT Services function, the role supports service desk, operational and supplier teams by reviewing incidents, problems and changes from a technical perspective, helping ensure services are delivered in line with SLAs, contractual commitments and business needs.
Job description
- Provide technical oversight of live services including data and information across the NS\&I estate, ensuring services remain secure, stable, resilient and aligned to business needs.
- Lead the application of data and information governance, standards and best practice across operational services and supplier\-delivered processes, to protect the integrity, availability and value of data throughout its lifecycle.
- Review and challenge technical changes to existing and new services entering live operation, ensuring they are fit for purpose, appropriately governed and accurately recorded in the relevant live repositories.
- Identify, assess and manage technical risks, issues and legacy technical debt, producing clear recommendations and change requests to support remediation and continual service improvement.
- Provide technical challenge and oversight to suppliers and service partners, ensuring incidents, problems, capacity issues and service improvements are investigated and addressed in line with contractual commitments and performance expectations.
- Monitor service performance, management information, availability and capacity to identify trends, risks and opportunities for technical improvement, and drive timely corrective action where required.
- Act as a subject matter expert for live operations, contributing to governance forums, audit and risk activity, and reviewing technical documentation to ensure solutions comply with NS\&I policies, standards and principles.
- Build effective working relationships across NS\&I, ESM, Security, Change, business teams and suppliers to support compliant delivery, improve data literacy and ensure live services continue to meet customer and organisational needs.
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Knowledge of cloud environments and their application in supporting live IT services.
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Attention to detail and a high standard of accuracy.
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Experience of producing clear written briefings, commentary and supporting materials for a
range of audiences.
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Practical understanding of IT frameworks, standards and industry best practice.
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Clear and effective communication, influencing and stakeholder engagement skills.
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Experience of working within outsourced operating models and managing supplier
delivered services.
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Experience of working within financial services, government, or other regulated
environments.
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Experience of data modelling, entity management, and data and information management.
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Experience of supporting change into live service within a controlled governance
environment.
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Experience of identifying and managing technical risk, issues and service improvement
activity.
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Practical knowledge of cloud computing technologies and services across AWS and Azure
platforms.
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Understanding of live IT operations within AWS and Azure environments, including service support, resilience and operational control.
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Working knowledge of IT frameworks and their implementation to support effective service
management and technical operations.
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Understanding of data architecture, data models and entity management within live service
environments.
Essential qualifications
- Degree\-level qualification in Information Technology, Computer Science or a related discipline, or equivalent significant professional experience in live IT architecture, IT operations, technical leadership, or data and information management.
- Relevant professional or technical certifications in areas such as IT technical management, cloud technologies, architecture, or data management.
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Delivering at Pace
- Making Effective Decisions
- Communicating and Influencing
- Making Effective Decisions
We'll assess you against these technical skills during the selection process:
- Practical knowledge of cloud computing technologies and services across AWS and Azure platforms. Understanding of live IT operations within AWS and Azure environments, including service support, resilience and operational control.
Alongside your salary of £54,000, National Savings and Investments contributes £15,643 towards you being a member of the Civil Service Defined Benefit Pension scheme. \[1] Find out what benefits a Civil Service Pension provides (opens in a new window).
Some benefits of working at NS\&I include:
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- Learning and development tailored to your role
- An environment with flexible hybrid working options
- 9\-day fortnight scheme
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 28\.97%
- Generous annual leave \- starting at 25 days, increasing to 30 days
- Performance\-related variable pay bonus
- Enhanced maternity, paternity, adoption and shared parental leave
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our \[2] candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using \[3] Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
To apply, please click the link on this advert and follow the steps to complete the application form.
In your application you will be asked to provide the following
- An outline of your career history and qualifications with your key responsibilities and achievements.
- A 250 word personal statement on the key essential experience
- Knowledge of cloud environments and their application in supporting live IT services.
- Attention to detail and a high standard of accuracy.
- Experience of identifying and managing technical risk, issues and service improvement activity.
- A 250 word statement for each selected behaviour at sift.
- Please use examples from your experience and knowledge to demonstrate how you meet them addressing the essential criteria in the Person Specification. We would recommend using the STAR ‘situation, task, action, result’ method of giving examples.
- A 250 word statement for the selected technical skills.
- Practical knowledge of cloud computing technologies and services across AWS and Azure platforms.
- Understanding of live IT operations within AWS and Azure environments, including service support, resilience and operational control.
This listing is from Indeed. View original listing ↗