IT Support Specialist (m/f/d)

(Stellen\-ID: 2466\)

Role description:

To strengthen our global IT operations, we are looking for a service\-oriented and technically skilled IT Support Specialist to be part of our growing team in Portugal \- Albergaria\-a\-Velha. In this role, you will support international service teams and customers by resolving technical issues, ensuring smooth IT operations, and contributing to continuous improvement initiatives.

What can you expect?

• Technical Support (1st \& 2nd Level): Handle and resolve technical inquiries and issues from international service teams and customers via email, phone, or ticketing systems. Classify and escalate complex issues when necessary.


• Customer \& Service Support: Provide remote support via shared desktop tools and assist service technicians during installations (hotline support). Act as a reliable point of contact for key accounts.


• Incident \& Request Management: Manage and track incidents and service requests, ensuring timely resolution and clear communication with stakeholders.


• User \& Account Administration: Support user and account management activities, ensuring proper access rights and system availability.


• Knowledge Management: Create and maintain knowledge base articles to support efficient problem\-solving and knowledge sharing.


• IT Project Support: Contribute to IT\-related development projects and support the implementation of new solutions and improvements.


• External Provider Coordination: Coordinate and manage external IT service providers to ensure high\-quality service delivery.


• Cross\-functional collaboration: Collaborate with different teams – R\&D (3rd level support); Product Management; Sales; Quality and Subject Matter Experts.

What we offer:

• A responsible role in an internationally operating company


• Close collaboration with international teams and stakeholders


• An international working environment with diverse technical challenges


• Opportunities to contribute to IT projects and continuous improvement initiatives


• Competitive remuneration and attractive benefits

Your profile:

• Education: Completed vocational training or degree in IT, Telecommunications, or a related field.


• Experience: 2–5 years of relevant professional experience in IT support or a similar role.


• Technical Know\-how: Experience with ticketing systems; Knowledge of cloud\-based systems and environments; Solid understanding of TCP/IP, LAN, DNS, and DHCP; Basic knowledge of cloud\-based databases and applications; Familiarity with IT security concepts (network security, firewalls, antivirus, group policies, etc.)


• Working Style: Structured, analytical, and solution\-oriented, with strong problem\-solving skills and the ability to manage priorities effectively under time pressure.


• Communication: Strong communication skills with a customer\- and service\-oriented mindset. Ability to interact with diverse user groups and international stakeholders.


• Languages: Very good written and spoken English (German is a plus).

We are looking forward to receiving your application via Online\-Portal.

Testo SE \& Co. KGaA, Albergaria\-a\-Velha

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