IT Support / Operations Administrator

IT Support / Operations Administrator

We are looking for an experienced individual to assist with the business operations within Dementia Forward.

The successful candidate must have previous experience of assisting staff within an IT Support Helpdesk.

Full Time 35 Hours – Mon to Fri

Salary £14\.49

IT
Provide 1st line support for any IT Issues
Log all calls in raiseaticket.com
Ensure all calls completed within agreed SLA’s
Maintain IT Asset register (60 Laptops, 50 Mobile Phones \& 50 Tablets)
Manage and complete PAT Test maintenance program across all buildings \& equipment.
Provide support for our internal VOIP phone system
Provide support for our internal CRM system
Advanced proficiency in all Microsoft Office products, particularly Excel for data modelling.

Admin Support
Record and collate all service statistics and produce monthly reports
Responsibility for the safe and confidential storage of all documentation under the Data Protection requirements
Take all reasonable care to promote Health \& Safety at work in all the office environments to the benefit of all employees including the post holder
Replenish office stationary etc.
Prepare mail\-outs on a regular basis
Archive and store records and paperwork in line with policies.
Ensure the maintenance of the office equipment is undertaken on a regular basis e.g. photocopier

Finance
Daily recording and banking of income and expenditure
Maintain petty cash as per protocol

Helpline
Provide support for the helpline during busy periods, taking referrals when required, collecting client details and referring on to Dementia Forward Support services

General
There are times when staff are required to cover services when necessary
Support the fundraising team when necessary outside working hours
Actively undertake mandatory training in the following areas: Safeguarding, Mental Capacity Act, Health \& Safety at work, Policies and Procedures, Lone Working, First Aid and Food Hygiene
Be prepared to undertake further training should it be deemed appropriate and relevant to the role

Job Type: Full\-time

Pay: £14\.49 per hour

Benefits:

• Company pension


• Sick pay

Ability to commute/relocate:

• Harrogate HG3 3SD: reliably commute or plan to relocate before starting work (required)

Experience:

• IT Helpdesk: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 25% (required)

Work Location: In person

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