IT Support Engineer
About the role:
We are looking for an experienced Support IT Engineer to join our growing UK\-Based IT Management Service Provider. This is a varied, hands\-on role supporting a wide range of clients and technologies, combining traditional 2nd and 3rd line MSP support.
You will work across Microsoft 365, Windows Server, networking, and security, while also contributing to internal tooling, Azure\-hosted platforms, and system integrations. You will take ownership of tickets, lead technical projects, and mentor junior engineers.
Who we’re looking for:
\- 3\+ years experience in a managed service provider (MSP) environment
\- Strong communicator, able to explain technical issues to non\-technical users
\- Professional, positive, and customer\-focused
\- Comfortable working under pressure and managing multiple priorities
\- Holds relevant industry certifications (CompTIA, Microsoft, or equivalent)
\- Familiar with common MSP tools and processes
\- Full UK driving licence and own vehicles
Technical Requirements:
\- Strong experience with Windows Server, Microsoft 365, and networking
\- Good understanding of managed backups, cybersecurity, antivirus, and EDR solutions
\- Experience with supporting SaaS platforms in a multi\-tenant MSP environment
What you’ll do:
\- Provide 2nd and 3rd line IT support via phone, email, remote access, and on\-site visits
\- Troubleshoot and resolve technical issues efficiently and professionally
\- Accurately log, update, and manage tickets within the PSA system
\- Escalate issues where appropriate and follow incidents through to resolution
\- Support day\-to\-day end users, including setup and configuration of PCs, laptops, tablets, and mobile devices
\- Administer and support:
\- Active Directory \& Group Policy
\- Windows Server environments
\- Microsoft 365 (Exchange, SharePoint, Teams, Intune)
\- Networking (TCP/IP, switches, routers, firewalls, Wi‑Fi)
\- Backup, antivirus, EDR, and cybersecurity platforms
\- Lead and deliver infrastructure, cloud, and migration projects
\- Mentor junior engineers and provide technical guidance
\- Assist with account management and client relationships
\- Keep skills current through certifications, training, and exposure to new technologies
\- Participate in occasional out‑of‑hours support, project work, or on‑call rota
How to apply:
To apply please send your CV and a Cover letter to hr\-uk@octaviangr.com
Job Types: Full\-time, Permanent
Pay: £34,000\.00\-£38,000\.00 per year
Benefits:
- Company events
- Free parking
- On\-site parking
- London EC1A 2AY: reliably commute or plan to relocate before starting work (preferred)
- MSP (Managed Service Provider): 3 years (required)
This listing is from Indeed. View original listing ↗