IT Support Engineer

Our client is looking to build their IT support function, looking for an IT Support Engineer to provide hands-on, on-site support and help the team through a peak period. The role will blend core deskside / EUC support within a Windows 11 environment (user issues, device readiness, and post-upgrade troubleshooting) to be based in London.

Key responsibilities

• Provide 1st/2nd line on-site support for end users (walk-ups, deskside, remote where needed).


• Troubleshoot and resolve issues across Windows devices (laptops/desktops), peripherals, and standard corporate tooling.


• Support Windows 11, including: • Pre-checks / device readiness and remediation (where required)


• User support during and after upgrades


• Post-upgrade fixes (apps, profiles, printers, access, performance)


• Basic documentation / handover of common issues and resolutions


• Manage and progress tickets through to resolution within agreed timelines; ensure clear ticket updates and user communication.


• Assist with software installs, upgrades, and configuration (packaged installs and standard tooling).


• Maintain good operational hygiene: knowledge articles, repeatable fixes, asset/user notes, and clear escalation details.


• Work closely with wider IT teams (e.g., infrastructure, security, networks) to escalate and coordinate fixes where appropriate.


• Follow good practice around data security, access, and compliance expectations.

This listing is from Reed. View original listing ↗