via indeed · 1 June 2026 ·5 days ago

IT Support Engineer

Hudson Hill Consulting
Lancaster Full-time Remote
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Job Description

Department: Technical Services / Service Desk

Job Title: IT Support Engineer (Schools)

Reporting to: Head of Support Services

Location: Lancaster (with travel to school sites in and amongst the Cumbria region – Kendal/Barrow)

Hours of Work: 37\.5 hours per week

Holidays: 25 days \+ bank holidays

Benefits: Pension scheme, healthcare, training \& development

Main Purpose of the Job

To deliver high\-quality IT support and services across a portfolio of schools, providing a mix of on\-site and remote support. The role includes troubleshooting, installations, project work, and contributing to continuous improvement of IT services within your allocated schools. Strong interpersonal skills and customer service are a must \- a successful candidate will be skilled at building rapport with their regular customer base.

Key Tasks and Responsibilities

  • Provide remote and on\-site technical support to end users

  • Log, manage, and resolve support tickets in line with SLAs

  • Diagnose and resolve hardware, software, and network issues

  • Attend scheduled school visits and respond to escalations

  • Install and configure IT hardware, software, and network equipment

  • Support Microsoft 365, Azure, and cloud environments

  • Maintain Active Directory and core infrastructure services

  • Create and maintain documentation and knowledge base articles

  • Build strong relationships with clients and colleagues

  • Assist with IT projects and deployments

  • Follow company policies, procedures, and security standards

Skills and Experience
  • Experience in IT support (education desirable)

  • Strong troubleshooting and problem\-solving skills

  • Good knowledge of Windows OS and Microsoft 365

  • Understanding of networking (TCP/IP, Wi\-Fi, switching)

  • Experience with Active Directory and user management

  • Excellent communication and customer service skills

  • Ability to manage workload and prioritise tasks

  • Full UK driving license

  • Have a clean enhanced DBS check (part of onboarding)

Personal Attributes
  • Friendly and approachable

  • Organised with strong time management skills

  • Self\-motivated and proactive

  • Team player

  • Willingness to learn and develop

Job Types: Full\-time, Permanent

Pay: Up to £30,000\.00 per year

Benefits:

  • Company pension

  • Free parking

  • Health \& wellbeing programme

  • Life insurance

  • On\-site parking

Work Location: In person

This listing is from indeed. View original listing ↗

The market for this type of role

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6
Engineering roles in Lancaster
Full-time
80%
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Remote possible
9%
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Hudson Hill Consulting

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Frequently asked questions

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