IT Support Engineer for Schools

IT Support Engineer for Schools

£32,000–£36,000 per annum, depending on experience and qualifications, plus car allowance/company vehicle and business travel expenses.

This is a great opportunity for an enthusiastic IT professional looking to develop their skills in a varied and dynamic environment.

Beebug provides IT support and technology solutions to schools across Hertfordshire, North London and the surrounding areas. We work closely with our customers, becoming an extension of their team and helping them get the very best from their technology.

We are looking for an IT Support Engineer to join our growing team, providing both remote and onsite support to our customers. You'll be based from our St Albans office and regularly visit customer sites, most of which are within approximately an hour of the office.

More than just technical skills

For us, being a great IT Support Engineer isn't just about knowing the technology.

Our engineers work directly with teachers, school staff and other users with a wide range of technical abilities. Being approachable, patient and able to explain things clearly is every bit as important as being able to solve the problem.

We're looking for someone who enjoys helping people, takes ownership of problems and takes pride in providing a genuinely first\-rate service.

The Role

You'll work as part of our wider technical team, with support from experienced colleagues whenever you need it. Your day could involve anything from resolving everyday user issues to installing and configuring new equipment or helping deliver larger IT projects.

The role will include:

• Providing onsite IT support to schools and other customers


• Providing remote support from our St Albans helpdesk


• Troubleshooting hardware, software, network and connectivity issues


• Supporting Microsoft 365, Google Workspace and Windows environments


• Installing and configuring PCs, laptops, Chromebooks, printers and other equipment


• Assisting with servers, networks, Wi\-Fi, access control, CCTV and other infrastructure


• Helping to deliver IT installations, upgrades and projects


• Building strong relationships with the schools and staff you support


• Working alongside the wider Beebug technical team to resolve more complex issues


• Taking ownership of customer issues and requests through to resolution


• Maintaining the high standard of customer service our customers expect from Beebug

Who we're looking for

You don't need to know everything and we don't expect you to.

We're looking for someone with a good foundation in IT who wants to learn and develop. We'll provide on\-the\-job training, support and exposure to a broad range of technologies.

Previous hands\-on IT support experience is important, but just as important to us is your attitude, enthusiasm and ability to work well with our customers.

Requirements

We're looking for someone who:

• Is friendly, approachable and confident dealing with customers


• Has a genuine enthusiasm for IT and technology


• Has previous experience working in an IT support role


• Has a good working knowledge of Microsoft Active Directory, Microsoft 365 and/or Google Workspace


• Is confident troubleshooting and working through technical problems


• Is willing and keen to learn new technologies


• Is self\-motivated and able to manage their own workload


• Is reliable and professional


• Is comfortable working independently as well as part of a team


• Holds a full UK driving licence

As this role involves working within schools, a Disclosure and Barring Service (DBS) check will be required and will be arranged by Beebug prior to employment.

Package

• Starting salary will be in the range of £32,000 – £36,000, depending on experience


• Car Allowance / Company Vehicle


• Business travel expenses


• 25 days annual leave plus bank holidays


• Annual bonus subject to personal and company performance


• On\-the\-job training and ongoing professional development


• Opportunity to gain experience across a broad range of technologies

No recruitment agencies please

Key Words: Field Engineer, Support Engineer, 1st Line, 2nd Line, First line, Second line, ICT, Education, Technician, Network Manager.

Job Types: Full\-time, Permanent

Pay: £32,000\.00\-£36,000\.00 per year

Application question(s):

• What was the first Computer you owned?


• How long have you held your Driving License?

Experience:

• IT Support: 1 year (required)

Licence/Certification:

• Full UK Driving Licence (required)

Work Location: In person

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