Showroom Assistant

Location: St Albans — working from our showroomJob type: Full\-time, 12\-month fixed\-term contractHours: Monday–Friday, 9am–5pmSalary: £2,500\.00 , plus 2\.5% commission on the material value of sales secured once you are In a good position and understand our products and services.

Woodcraft Flooring is a family business specialising in bespoke wooden flooring, installation and floor restoration. We are looking for a reliable, organised and friendly person to help manage the daily running of our St Albans office and showroom.

You will be an important point of contact for our customers, helping with enquiries, welcoming showroom visitors and supporting the team with administration, sales follow\-ups and marketing.

Your responsibilities will include:

• Answering telephone calls and emails professionally.


• Contacting new enquiries, gathering information about their projects and passing the details to management.


• Welcoming showroom visitors, showing flooring samples and helping them explore suitable options.


• Arranging showroom appointments, site visits and sample requests.


• Assisting with preparing and sending quotations and customer correspondence under management’s guidance.


• Following up on quotations and enquiries to help turn interest into confirmed orders.


• Keeping customer records, spreadsheets and our customer management system up to date.


• Contacting interior designers, architects and developers by telephone and email to introduce our services and build relationships.


• Researching potential trade contacts and keeping track of follow\-ups.


• Creating and posting daily social media content, including Instagram posts and stories.


• Keeping the showroom tidy, welcoming and well presented, with samples and displays organised.


• Supporting the team with general office administration.

We are looking for someone who:

• Communicates clearly and confidently, both on the telephone and in writing.


• Enjoys speaking with customers and providing a helpful, professional service.


• Is comfortable making outgoing calls and following up with potential customers.


• Is organised, accurate and able to manage several tasks.


• Can work independently and take initiative.


• Is confident using email, Excel and social media.


• Is reliable and able to cover the advertised showroom hours.

Previous experience in office administration, customer service, showroom sales or a similar role would be helpful. Flooring experience is not essential, as product training and guidance will be provided.

This is a varied role within a small family team, offering the opportunity to take responsibility for the office and showroom while developing your knowledge of the flooring industry.

To apply, please submit your CV through Indeed with a short message explaining your relevant experience and when you would be available to start.

Pay: £2,400\.00\-£2,500\.00 per month

Benefits:

• Casual dress


• On\-site parking


• Transport links

Work Location: In person

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