IT Support Engineer (2nd Line)

Role Overview

We are seeking a security\-minded IT Support Engineer to manage our day\-to\-day service desk operations and support our cloud infrastructure. Reporting directly to the IT \& InfoSec Manager and working alongside a Senior Engineer, you will manage 1st, 2nd and some 3rd line support issues, deliver end\-user software training, work within larger projects and enforce robust security controls across our Microsoft 365 and Azure environments.

Requirements

Key Responsibilities

• Helpdesk Operations: Triage, manage, and resolve daily 1st 2nd and some 3rd line support tickets, escalating high\-level infrastructure or complex security incidents to senior staff.


• M365 \& Azure Security Administration: Manage user lifecycles, Conditional Access policies, role\-based access controls (RBAC), and group management across Microsoft 365 and Entra ID (Azure AD).


• InfoSec \& Compliance Support: Assist the IT \& InfoSec Manager with security posture management—monitoring security alerts (Microsoft Defender), enforcing Intune endpoint compliance, overseeing patch management, and supporting audit readiness.


• User Training \& Security Awareness: Onboard new starters and deliver ad\-hoc user training on cyber hygiene, security best practices, and daily software tool usage.


• On\-Site Technical Support: Provide hands\-on hardware setups, local network troubleshooting, and physical workspace support at our Hammersmith office location.

Security Clearance \- Must hold or be eligible to obtain UK Security Check (SC) clearance (requires minimum 5 years continuous UK residency).

Technical Experience \- 2nd\-line administration of Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, Azure services. Google Workspace desirable

Work Environment \- Proven track record working in high\-security, defense, or heavily regulated environments with strict governance standards.

This position will be onsite Mon\-Thu with Fridays remote.

Benefits

Benefits

Compensation

• Competitive Pay: Salaries reviewed annually to ensure they reflect your performance and market value.


• Loyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0\.5% every year after your third anniversary, up to a maximum of 8%.


• Protection: Comprehensive Group Life Assurance for peace of mind.

• Real Impact: Work on mission\-critical projects that secure and improve the UK's digital infrastructure.


• Autonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.


• Service \& Community: We support those who serve. 10 paid days for Reservist Military Service.

• Time Off: 25 days annual leave \+ Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.


• Giving back: 2 paid volunteering days per year.

• Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave.


• Expand Your Horizons: An additional £500 annual "Personal Choice" fund to learn whatever inspires you—work\-related or not.


• Support: Access to 1\-2\-1 professional coaching and team training to accelerate your career.

• Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).


• Flexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup.


• Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices.

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