IT Operations Manager

IT Operations Manager
Location: Hybrid – West Midlands (minimum 3 days on-site)
Salary: £60,000 + benefits

Overview
We’re working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function.
This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You’ll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.

Key Responsibilities

• Support and develop the IT Operations function, providing guidance to junior team members


• Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment


• Manage Change and Incident Management processes to minimise disruption


• Own the patching process across servers, endpoints, cloud, and network environments


• Oversee Service Desk operations and ensure strong end-user support


• Work closely with third-party vendors and technology partners


• Drive continuous improvement across IT processes and service delivery


• Support compliance and security-related initiatives


• Contribute to infrastructure and cloud-related projects

• Proven experience in an IT Operations or Infrastructure-focused role


• Strong hands-on technical expertise across Microsoft technologies, including: • Microsoft Entra ID (Azure AD)


• Hyper-V


• Microsoft Purview


• Intune


• Azure Networking


• Experience supporting Service Desk / IT support functions


• Knowledge of Change and Incident Management processes


• Strong communication skills and ability to work across technical and non-technical teams


• Ability to take ownership and work independently


• Eligibility for SC clearance

• Azure certifications (e.g., AZ-104, AZ-305)


• Familiarity with frameworks such as ISO 27001, Cyber Essentials+, or ITIL


• Experience with Microsoft 365 / Azure environments and migrations

• Proactive and detail-oriented


• Strong problem-solving skills


• Collaborative team player


• Interest in mentoring and supporting others

• Salary: £60,000


• Pension scheme


• Private healthcare


• Flexible benefits (including cycle to work / EV schemes)


• Ongoing training and development


• Hybrid working (minimum 3 days on-site)

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