IT Engineer

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<div>About the Role<br>We are looking for a hands-on <strong>IT Systems Administrator</strong> to join our Internal IT team in a fast-growth environment. In this role, you will operate at the intersection of startup speed and banking-grade security.<br>You won't just be resolving tickets; you will actively build and refine our identity architecture, design automated lifecycle workflows (Joiner/Mover/Leaver), and author device compliance policies across our fleet.<br>Responsibilities</div>
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<li><strong>Identity &amp; Access Management:</strong> Administer Google Workspace as our master source of identity (Primary IdP) for authentication and access control.</li>
<li><strong>Workflow &amp; Provisioning Automation:</strong> Design, build, and maintain automated lifecycle management (JML) using <strong>Okta Workflows</strong> and SCIM provisioning to downstream apps (Slack, Jira, Zoom, 1Password, etc.).</li>
<li><strong>MDM Policy &amp; Configuration:</strong> Author, deploy, and audit system configuration profiles and compliance policies in <strong>JumpCloud</strong> across both macOS and Windows fleets.</li>
<li><strong>Service Desk &amp; Escalations:</strong> Provide high-UX, tier-2/3 support via <strong>Jira Service Management (JSM)</strong> and Slack, using ticket data to identify root causes and automate repeat issues.</li>
<li><strong>Security &amp; Compliance Enforcement:</strong> Maintain Zero Trust access controls, enforce SOC2/ISO 27001 compliance standards, and manage endpoint protection (<strong>Sophos</strong>) with minimal user friction.</li>
<li><strong>Global Standardization:</strong> Work closely with the team to author knowledge base documentation in Confluence, standardizing IT operations across international offices.</li>
<li><strong>Proactive Maintenance:</strong> Monitor IT infrastructure, audit permissions, and recommend tooling or API-first improvements to eliminate manual workload.</li>
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<div>Professional Experience &amp; Qualifications</div>
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<li><strong>Minimum 5 years</strong> of relevant Internal IT experience in a fast-paced, scale-up, or regulated Fintech environment.</li>
<li><strong>Hands-on Okta Expertise:</strong> Proven experience building workflows with <strong>Okta Workflows</strong> and managing SCIM/LCM app integrations.</li>
<li><strong>Google Workspace Administration:</strong> Deep knowledge of GWS as a primary IdP, including domain security settings, OU management, and admin workflows.</li>
<li><strong>MDM Policy Creation:</strong> Direct experience creating, testing, and deploying compliance baselines, FileVault/BitLocker policies, and configuration profiles in <strong>JumpCloud</strong> (or equivalent cloud MDM).</li>
<li><strong>OS &amp; Endpoint Proficiency:</strong> Strong track record supporting and securing both <strong>macOS</strong> and <strong>Windows</strong> workstations.</li>
<li><strong>Automation-First Mindset:</strong> Demonstrated ability to automate manual administrative tasks using native workflow hooks or API integrations.</li>
<li><strong>Security &amp; UX Focus:</strong> Solid understanding of Zero Trust architecture, least-privilege principles, and security baselines, paired with a focus on seamless user experience.</li>
<li><strong>Communication:</strong> Fluent in <strong>English</strong> at a professional working level with excellent documentation skills.</li>
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