Internal Key Account Manager
Join Our Team at Smurfit Westrock!
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well\-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well\-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
The Role
Managing the day\-to\-day communications / activities / stock management / requests / follow up with Key Customers:
- Establishing a robust relationship with key contacts within a designated number of customers and to be the main communications contact for these key customers.
- To monitor \& manage the daily movements of stocked SKUs within these accounts ensuring adequate supply of material in a timely manner so our customers can meet their production requirements, while keeping in line with company objectives for stock.
- To monitor and manage non stocked orders, chasing internally with Production, and communicating of same to Key Customers.
- Organizing and running multi\-functional online meetings with key customers on a regular basis to review \& discuss delivery / quality performance.
- Reviewing OTIF of key customers on a monthly basis and discussing / investigating internally ways to improve.
- Preparing and maintaining internal sales systems, notably forecasting and core key account planning tools, to a high level for these key customers.
- Coordinating \& following up in a timely manner on customers issues such as delivery / quality / requests for samples / requests for quotations / request for sustainability \& EU legislation directives information.
- Managing \& responding to web cycle enquiries, being able to identify relevant opportunities \& to develop these to order stage.
- Supporting External Sales team with processing of enquiries and passing to commercial.
- Supporting External Sales Team with organising samples and shipping of same to prospect accounts
- Supporting sales office as needed.Managing the day\-to\-day communications / activities / stock management / requests / follow up with Key Customers:
- Establishing a robust relationship with key contacts within a designated number of customers and to be the main communications contact for these key customers.
- To monitor \& manage the daily movements of stocked SKUs within these accounts ensuring adequate supply of material in a timely manner so our customers can meet their production requirements, while keeping in line with company objectives for stock.
- To monitor and manage non stocked orders, chasing internally with Production, and communicating of same to Key Customers.
- Organizing and running multi\-functional online meetings with key customers on a regular basis to review \& discuss delivery / quality performance.
- Reviewing OTIF of key customers on a monthly basis and discussing / investigating internally ways to improve.
- Preparing and maintaining internal sales systems, notably forecasting and core key account planning tools, to a high level for these key customers.
- Coordinating \& following up in a timely manner on customers issues such as delivery / quality / requests for samples / requests for quotations / request for sustainability \& EU legislation directives information.
- Managing \& responding to web cycle enquiries, being able to identify relevant opportunities \& to develop these to order stage.
- Supporting External Sales team with processing of enquiries and passing to commercial.
- Supporting External Sales Team with organising samples and shipping of same to prospect accounts
- Supporting sales office as needed.
- Competitive salary \& benefits, including annual leave, pension, and a Cycle to Work scheme
- Ongoing training and development opportunities
- 24/7 confidential support for you and your family
- Flexible working options and family\-friendly policies
- Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)
*Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.*
*We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.*
*We practice equality of opportunity in employment and select the best person for the job.*
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