Internal Account Manager
About us
We are the UK’s leading delivery management company providing efficient, high\-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.
We think as part of a team, act with a can\-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.
We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.
We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.
About the Role
We’re looking for a driven and customer\-focused Internal Account Manager to join our Bolton team.
As the primary commercial contact for a portfolio of 70\+ customers, you’ll build strong relationships, ensure service excellence, and drive growth.
With a commission and Bonus scheme worth up to 40% of your salary, this is a fantastic opportunity to be rewarded for making a real impact.
If you enjoy building strong client relationships, spotting opportunities, and working towards clear targets, this role is for you.
Job Opportunity
What You’ll Do
- Managing day\-to\-day customer experience and resolving issues promptly.
- Building strong relationships and maintaining regular communication.
- Coordinating with internal teams (Customer Services, Sales, Operations, Finance) to provide consistent support.
- Reviewing performance against contracts and service levels, recommending improvements to profitability and efficiency.
- Delivering agreed commercial targets (CNR, Cash, Volume \& EBIT) and maintaining an annual Sales Plan.
- Promoting the full Whistl service offering to customers.
- Supporting contract negotiations, pricing reviews, and renewals.
- Maintaining accurate customer data in CRM and preparing activity/forecast reports.
- Staying up to date on Whistl products, industry trends, and market developments.
- Supporting wider business projects alongside the Internal Sales Manager and Sales Director.
Company Benefits
- Annual leave enhanced with long service.
- Company Pension
- Long service rewards: both financial and leave\-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well\-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
Essential Skills
Skills \& Experience:
- Strong verbal and written communication skills; able to adapt to various audiences.
- Confident in managing multiple priorities and working to deadlines.
- Proven ability to work collaboratively across departments.
- High attention to detail with excellent organisational skills.
- Comfortable using CRM systems and creating reports.
- Experience in account management, customer service, or similar client\-facing roles is desirable.
- A\-Level (or Level 3 qualification) or equivalent work experience.
Hours: Monday to Friday, 37\.5 hours per week (9:00 am – 5:30 pm).
Location: Based at Whistl \- Astley Business Park, with hybrid working opportunities available after successful completion of probation.
Travel \& Communication: Occasional travel required, with regular phone and face\-to\-face interaction with customers.
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