Insurance Claims Advisor

Insurance Claims Advisor

Location : Office based - Peterborough

Hours : Monday - Friday 08:45 -17:15

Salary : £26k

Essential: To apply you must have work experience from an insurance company

Working in a small, professional team, you will bring excellent communication skills based on your employment experience.

Responsibilities for this position:

• Work proactively to process claims by contact with the client and the Medical Service Providers


• Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims


• Developing a good relationship with all clients by providing a personal service


• Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim


• Be able to account for actions relating to claims by using methodical accurate data input methods


• Listening to and understanding the individual needs of each customer


• Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of health related claims


• Take required actions to resolve potential and existing complaints, escalating where necessary.


• Recording accurately all events / details and actions relating to specific individuals on the database. Ensuring copies of all documents and letters which are sent out/issued are retained on the client file


• Working as a team member, supporting colleagues and the Company


• Managing own workflow in a timely manner


• Having an understanding of how the functions of the role interlink and benefit that of other roles

• Attendance Bonus


• Great Annual Leave Benefit including additional family days


• Free Worldwide Multi Trip Travel Cover and discounted rate for family members


• Cash benefits linked to Personal Accident, Life Cover and Critical Illness


• Monthly Employee Rewards Scheme


• Commitment to Employee Learning and Development


• Access to Wellbeing Services and Discount Scheme


• Free tea, coffee and fresh fruit

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