Installer Applications & Onboarding Administrator

About MCS
MCS (Microgeneration Certification Scheme) is the UK’s national quality mark for small\-scale renewable technology, such as solar panels and heat pumps. We’re here to set standards and provide protection, giving consumers confidence to invest in renewable technologies to heat and power their homes and small businesses. Working with industry, MCS defines, maintains, and improves quality, by setting standards for low\-carbon energy technology products, installers, and their installations.

Now is an exciting time to join MCS; especially as we have recently launched the redevelopment of the Scheme, which has a greater focus on consumer protections, quality workmanship, and dispute resolution. 2025 was a record\-breaking year for the small\-scale renewables industry in terms of installation volumes and we look forward to continuing our vital role in driving forward the UK's progress towards Net Zero.

Our People

As an MCS employee, you will have the ability to demonstrate, understand and apply our company values. These are embedded in all roles across the business, and you should evidence these values as part of the application process:

• We are expert


• We are open and inclusive


• We are innovative


• We are understanding


• We are principled


• We are passionate

We are a strong and ambitious team of 100 and growing. People are at the heart of MCS and we empower each other, support each other, and work together to achieve our goals. From members of our team who are just starting their journey as an apprentice, to those who have worked in renewables for years, we have wide range of talents and expertise.

Why MCS

Aside from the exciting and challenging role, the people, our culture, and our mission, we have some amazing benefits that make MCS a pretty awesome place to work. Here’s a few favourites among our team:

• Our Team: We are an energetic sociable and talented bunch who are super passionate about what we do and determined to make a difference. We are friendly, supportive, collaborative and we learn from each other every day.


• Holiday: 25 days’ annual leave per annum – increasing to 28 days with three years’ service, and to 30 days with five years' service. Possibility to purchase additional days for the following calendar year.


• Social Events: Regular events in the office, dress\-down Fridays, and more.


• Wellbeing: All employees have access to an Employee Assistance Programme, optional access to Medicash – a healthcare plan with the highest level of cover. Access to Mental Health First Aider, up to 8 counselling sessions, helping to ensure that every team member feels supported.


• Office Treats: Weekly provision of organic free fruit, breads, spreads, breakfast items, tea, coffee, soft drinks, when working from the office


• Supportive HR Policies: Enhanced Maternity, Paternity leave, sick leave, and emergency paid leave, life assurance 5x your salary.


• Grow with MCS: Access to and support with continuous professional development.


• Professional Membership: Payment of one professional subscription per year.


• New Starters: Welcome lunch with the CEO.


• Company Pension: 8% company contribution.


• Working week: 37\.5 hours Monday – Friday with flexible working options.


• Salary Sacrifice Schemes: We offer a range of salary sacrifice schemes \- including Cycle to Work, EV leasing, and additional annual leave purchase \- subject to individual eligibility criteria.


• Free Parking: When working from the office.


• EV charging facilities: When working from the office.

Main role and responsibilities:

Installer Calls \& Communication 

• Contact installers to book and carry out onboarding calls


• Act as a point of contact for installers via phone and email


• Provide clear, simple explanations of the onboarding process and requirements


• Follow up with installers to keep applications moving


• Raise any missing, incomplete or incorrect information with Certification Bodies (CBs) and installers as required

Scheduling \& Coordination

• Arrange calls at suitable times and manage bookings


• Keep installers informed of next steps and any actions required


• Support the team in managing a high volume of onboarding activity efficiently

Record Keeping \& CRM Administration

• Create and maintain accurate application records within the CRM system


• Accurately record call outcomes, updates and onboarding progress in internal systems


• Ensure records are clear, accurate and up to date at all times


• Work quickly and accurately whilst managing a busy workload


• Identify and escalate any data discrepancies or missing information

Team Working \& General Support

• Work closely with the wider team to support the onboarding process


• Share any common questions or issues raised by installers


• Provide support with other general administrative tasks as required


• Be flexible to support operational requirements between the hours of 8am and 6pm

Key Skills \& Experience

• Strong communication skills, especially over the phone


• Confident making outbound calls


• Able to explain information clearly and simply


• Organised and able to manage bookings and follow ups


• Comfortable using systems to record information


• Excellent attention to detail and accuracy


• Able to work at pace whilst maintaining a high standard of quality


• Experience using CRM systems would be beneficial


• Experience with Microsoft Dynamics CRM would be an advantage, although full training can be provided

What Success Looks Like

• Calls are booked and completed efficiently


• Installers understand the process and what is expected of them


• Applications progress smoothly with minimal delays


• Application records are accurate and kept up to date


• Missing or incorrect information is identified and addressed promptly


• Positive and professional experience for installers

Skills \& Behaviours

• Detail oriented, with a strong focus on accuracy and quality


• Adaptable and comfortable operating in a changing environment


• Accountable, dependable and committed to delivering results.


• Able to prioritise and remain organised within a fast\-paced environment


• Positive, flexible and willing to support the wider team where needed

Contract Term: 12\-month fixed term contract
The closing date is: Thursday 28th May 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Successful applicants will be invited to face to face interview at the MCS office in Daresbury.

Pay: £26,000\.00 per year

Benefits:

• Bereavement leave


• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Enhanced maternity leave


• Enhanced paternity leave


• Free parking


• On\-site parking


• Sick pay


• Work from home

Work Location: In person

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