Incident Response Desk Dispatch Lead
An exciting opportunity has arisen to apply for six new positions as a Band 6 Incident Response Desk Dispatch Lead operating out of Broughton.
The successful candidates will be responsible for the deployment of clinical, specialist operational assets and commanders to respond to incidents that require multiple resources to be deployed right up to critical and Major Incidents. You will be working as part of a team that includes Advanced Practitioners, HEMS trained clinicians as well as dispatchers.
Using the JESIP principles you will liaise with external emergency and NHS partners, maintaining up to date communications with operational and on scene commanders and clinicians, before cascading that information internally to the ROCC and the Duty Dispatch Leads. This will be a critical task so having dispatch experience and disciplined voice communications is essential.
You will be managed by the ROCC Tactical Commanders and will be required to manage dispatchers on a day to day basis and oversee breaks and the management of rotas, ensuring shifts are covered by trained personnel.
The successful applicants will receive a bespoke training package prior to starting their first shift and will be required to attend command training. An assessment day will be conducted as part of the recruitment process with individuals informed of dates and location post the shortlisting process.
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life\-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non\-emergency patient transport services for those patients who require non\-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013\. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non\-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Please ensure that you have read and understood the job description and person specification before applying.
Assessment Centre and Professional Discussion \- 7th October 2026 (Date subject to change)
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