Inbound Logistics Manager - International

Team
International
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive \+ Benefits
Closing date: 19th June 2026

• Intro


• About the role


• Meet the Team


• Benefits


• Colleague Networks


• How to Apply

How We Hire
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Everyone is welcome at M\&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M\&S, that individuality has the potential to make waves.

About the role
------------------

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary
Want to help shape the performance of a high\-volume, international inbound operations? Then join us as an Inbound Operations Manager!

This role sits at the heart of inbound logistics, ensuring product moves seamlessly from suppliers to offshore hubs across Poland, Turkey, Sri Lanka and Malaysia. With full ownership of inbound operations, it brings together carrier performance, customs compliance and end\-to\-end shipment visibility to deliver on time and in full.

Leading partnerships with freight, carrier and customs providers, the focus is on driving accountability, optimising routing strategies and continuously improving service, cost and lead times. Working closely with sourcing teams, 3PL partners and internal stakeholders, this role ensures shipping compliance, accurate forecasting and aligned capacity planning across the network.

Combining operational oversight with strategic influence, it owns logistics KPIs, reporting and cost control, while shaping processes and standards
All the details
We are looking for someone who brings strong inbound logistics and 3PL management experience, with a clear understanding of international freight and customs. A confident, pace\-driven decision\-maker who can anticipate challenges, solve problems and keep product moving.

They will need to be an engaging collaborator who can influence across a global network, combined with a data\-led mindset to turn insight into action using tools such as Excel, PowerPoint and Power BI. If this sounds like you we would love to hear from you!

NB: Although this role is based at our Paddington Support Office a minimum of three days a week some overseas travel will be required to either within the UK or internationally.

What you’ll do

Your key accountabilities will include:

• Maintain and develop strong relationships with carriers, freight and customs partners, holding them accountable to KPIs, SLAs and continuous improvement.


• Oversee end\-to\-end inbound shipments to international hubs, proactively managing performance, risks and delivery exceptions to ensure on\-time flow.


• Ensure customs compliance and import standards are met across the network, working closely with sourcing offices and suppliers to drive accurate, timely shipping.


• Partner with 3PL and internal teams to align inbound volumes, capacity and intake, supported by clear KPI reporting and performance management.


• Own routing strategy, freight optimisation and cost control, while leading reviews, supporting tender activity and driving continuous improvement across inbound logistics processes.

Who you are

Your skills and experience will include

• Strong inbound supply chain and logistics experience, including 3PL management and oversight of inbound volumes within a fast\-paced retail environment


• Good understanding of international freight and customs requirements, ideally within fashion or multi\-market operations


• Confident decision\-making with the ability to operate at pace, anticipate risks and proactively solve problems


• Strong stakeholder management and communication skills, with the ability to collaborate effectively across global, cross\-functional teams


• Analytical and data\-driven, with experience interpreting performance data and using tools such as Excel, PowerPoint and Power BI

What’s in it for you?

Working at M\&S means being part of something bigger \- helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast\-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M\&S products and many third\-party brands for you and someone in your household, available once you’ve completed your probation


• Competitive holiday allowance with the option to buy more


• Discretionary bonus schemes linked to your performance and ours


• Strong pension and life assurance to help plan for the future


• Tailored induction and training to support your development from day one


• Exclusive perks and savings through our M\&S Choices portal


• Market\-leading family policies, including parental, adoption and neonatal leave


• 24/7 wellbeing support, including virtual GP access and mental health services


• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks \& Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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Meet the Team
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Benefits
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Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

• Wellbeing hub


• ### Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

• Giving back


• ### Giving back

Support your favourite charities by donating through your pay or even volunteering for them.

• Pay


• ### Pay

Earn a competitive salary.

• Colleague discount


• ### Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M\&S products and many of our third\-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.

• Time off


• ### Time off

Competitive holiday entitlement with the potential to buy extra holiday days.

• Bonus


• ### Bonus

We have discretionary bonus schemes depending on your role and our business performance.

• Life assurance


• ### Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).

• Workplace savings


• ### Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

• My Choices


• ### My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.

• Cycle to work


• ### Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.

• Smart tech


• ### Smart tech

Buy the latest technology with interest\-free financing directly from your salary.

• Family friendly policy


• ### Family friendly policy

Industry\-leading maternity, paternity, adoption and neo\-natal policies, providing support and flexibility for you and your family.

• Wellbeing hub


• Giving back


• Pay


• Colleague discount


• Time off


• Bonus


• Life assurance


• Workplace savings


• My Choices


• Cycle to work


• Smart tech


• Family friendly policy

Colleague Networks
----------------------

We want you to feel supported, no matter what.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Family \& Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Gender Equality Network

Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

LGBTQ\+ Network

Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclus

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